Hear me out, my Nox appplayer failed randomly and I had to reinstall

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Hear me out, my Nox appplayer failed randomly and I had to reinstall it. Unfortunately, doing so removes saved data. And so, an account that I worked hard for vanished in thin air and all of my backups/failsaves expired. So, right now I am at my wits end and pretty bummed out that I lost an account. So here's my request:

I need an aid from a person who can moonspeak well to do a little translation for me.

"Good evening. It appears that due to an android error "android.process.acore", I have to factory reset my device. Unfortunately, doing so also removes my account. All of my passcodes had expired too. Please help me retrieve my account back"

I could've done it myself, but my ability to moonspeak is below average and I can only read but not speak.