Shepherding an idiot (me) to someone who can fix the virus on my PC

>>203497
this is called ransomware. you should try to access safe mode and system restore first of all.

i can't even believe people get caught in this shit, but you type like a redditor so it's to be expected i guess.

>>203498
If system restore doesn't resolve the issue, you can go into safe mode with networking, and go through these steps.

https://malwaretips.com/blogs/malware-removal-guide-for-windows/

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>>203498
The pic is the current state of the computer

>system restore?
Im sorry to bug you but i have no idea how to do that, and from the way the screen is now im not even sure my laptop would allow me to do that...

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>>203498
>my bad

>>203504

Is this a prebuilt?. can you post a picture OF the actual PC?. If it is you may have a factory reset partition which would help you out. If not you need to get to another computer to get hold of another ISO (Windows7/windows10/Linux) so you can re-install the OS. Either way you lost your shit.

>>203504
You won't be able to do shit with your PC like that. Turn it off. Turn it back on. Hit F8 repeatedly while it's turning on until a menu shows up. Choose 'safe mode with networking.' Do what's in >>203501

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>>203507
My pc is a prebuilt (dell inspirion of the 3000 series, a windows touch screen, if that means anything)

>>203508
I turned it off and back on while pressing f8 the whole time and it just started back up normaly with the blue screen. Am i missing something?

>>203520

what OS was on it?

>>203523
It's a windows 10 laptop

>>203525

Have you tried slamming F8 at startup and checking if there are any restore options?.

Is there a sticker on it with a Windows 10 serial you can use with re-installation?.

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>>203526
>f8 method

I tried it 4 times and all i got was this screen at the END of startup

>>203528
My phone is acting retarded please forgive the flipped image

>>203528
F8 is the default on a lot of computers. Sometimes it's shift-F8. You may be screwed because, apparently, according to an article I read, Windows 10 can boot too fast to give you a chance to do either.

http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

>>203528

You need to hit F8 earlier. with one hand hitting the power button have the other hand hitting F8 over and over. You should get to at least a safe mode. and From there if you can login and not see the malware can look in the start menu to see if there is a restore to factory settings option.

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>>203531
Thanks for the heads up anon

>>203532
Is this what i should be seeing? I tried your approach and this is what happened...

>>203534
Click on 'See advanced repair options'

>>203534

I think so. Not sure with Windows 10 but that might lead to the traditional F8 options. What happens when you click "see advanced repair options"?

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>>203536
What do ya think boss?

>>203543
Troubleshoot.

>>203543

Yeah, try troubleshoot. Still messed up there is no safe mode option.

>>203545
You will probably have an option to "Reset this PC" afterward, along with "Advanced Options."

Advanced Options is where you have "System Restore."

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>>203535
>>203545
What do ya reckon I embark upon?

>>203546
Safe mode is apparently under Troubleshoot, Advanced Options, and then Startup Options.

>>203549

Dell backup and recovery. It's going to erase all your shit which is gone now anyways.

>>203550

I see. I would still do a factory reset unless you're really into trying to salvage your stuff from the malware.

>>203550
Is safemode method more tedious? I WOULD like to keep all my files (there was a fuck ton) but it was technically freeware so i would get it back eventually, plus i had to make you guys put up with my stupiditiy...

>>203557
Unless they are irreplaceable I would just wipe it all and reset my PC rather than deal with whatever shit the ransomware did to the PC.

>>203559
Okay, full wipe it is...