GW Customer Service

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Ask customer service, they're usually good with this sort of thing as long as you can provide a receipt. They should send you a new one.

You might get to keep the old one.

>>53801154
1. I've heard that GW customer service is really good though I've never dealt with them personally.
2. You can pretty much google this instead of asking /tg/ of all places.
3. You also should probably just contact them either way because the answer is always no if you don't ask in the first place.

>>53801154
As much as I love bashing GW for their pricing policies and some of their piss-poor business decisions, it must be said that their custoemr service is outstanding.

I ordered a chaos lord on a slaanesh titty horse and the back banner came in damage. After an email with pics, they sent an entirely new one, without asking for the old one back.

Email then, I doubt you'll be disappointed.

And yet I know a guy who will swear up and down that GW customer service is shit because he saw once a bit was pictured on a box and it was not included in any of the sprues, and they refused to send him that bit.

It wasn't a missing bit, it just wasn't included in the kit. He just figured they should send him the bit in question simply because it was pictured on the box somewhere.

Idiots like this is why GW is starting to veer away from showcasing conversions.

>>53801154

They will give you a new one, they have a no quarrel returns policy.

>>53803111
well that dude was being an asshole. Of fucking course he didn't get the bit that was never meant to be in the box.
GW customer service is generally excellent. It's a big part of how they stay ahead in the business.

>>53801154
Was it missing from the sprue, or were you missing a sprue?

>>53803815
Missing from the sprue. It doesn't look like it got pulled off or anything, though there's a nub on one side of where I think the engine bit is supposed to be.

>>53803815
No nothing was missing from the sprue, now was it a missing sprue. He just saw something on the box that was not included in the kit. And then threw an autistic fit about it.

>>53801154
Send an email to customer service, if you dont have the receipt then you might be shit on luck but its still worth a try to contact them.

>>53801154
This is a pretty dumb question. The s answer is very obviously yes, contact cs. Do you also ask people if you should wipe after taking a shit?

>>53803111
This guy is a shit head

>>53804331
That's a reply to OP......

>>53801154
GW customer service will generally replace missing parts if you call them up, tell them what was missing and where you bought it.

When they changed the base size for Khorne lords on Juggernauts I gave them a call and asked them if I had to rebase the model.

They said that ruleswise I had to, but since they didn't sell the new base size separately rthey just sent me one for free.

GW customer support is great.

>>53801154
They're pretty fucking decent
Ordered a Riptide in end of January, still hadn't gotten it end of March.
So I e-mailed them, they sent a new one, free of charge and I got that one a week later
And if shit wasn't good enough, the original came in the mail just this week

>>53801154

Yes they are amazing.

I once bought a Khandish chariot and it came without wheels. Phoned costumer service and they sent me a new one, free of charge.

Got to keep the old one too.

>>53801154
I got a free set of grave wardens from FW because most of the arms had broken off and taken chunks of the armor trim with them. As long as you got receipts they are awesome And the broken trim just looks like DG standard battle damage... Thanks for the free stuff FW!

>>53801171
W-where's her tattoo?

>>53804398
It's weird how so many people on 4chan make threads asking "should I call a company to complain about [THING THE COMPANY IS AT FAULT FOR] or just let it go?"

>>53807790

Especially when they're constantly complaining about stupid shit 24/7 about the exact same company that they have no right to be complaining about in general

>WHY IS MY (actually competitive) FACTION SO SHIT (because I'm shit at the game)
>WHY DOES THE COST OF THIS PLASTIC MODEL COST MORE THAN THE BARE MINIMUM COST OF PLASTIC CONTAINED IN THE KIT
>WHY DOES IT COST ME $5 FOR A TINY PLASTIC MINIATURE WHAT A FUCKING RIPOFF IT'S GOING TO COST ME $1,000 IF I WANT TO BUY 10 YEARS WORTH OF ARMIES AND FIGURES IN ONE DAY I'M GONNA GO PLAY INFINITY INSTEAD SO I CAN PAY $10 PER MODEL WHICH IS SO MUCH CHEAPER

>>53807750
Right over her ass son.
Right over her ass.