Ask a GW manager

>>51061279
Do you enjoy your job

>>51061279
If you were to change anything about the company's general retail practice from experience or just personal opinion, what would it be, if anything at all?

Does corporate ever actually play the game? Between insanely sized formations and overpowered codexes I feel like they've never played their own game.

>>51061279
How do we dissolve GW? I want to punish them for their hubris.

Where do you see yourself in five years?
What are your weak point and how are you overcoming them?
Where would you draw the line for having particularly problematic customer banned from the store?

>>51061279
How often do your customers bathe?

Where in the world /is/ carmen sandiego?

>>51061279
Do you play or model or anything?

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>>51061279
Why do you offer boxes "on the house" and why do you share your 50% employee discount with a LOT of people ?
What is the purpose ? Is it a GW strategy so that some people feel "special" and come back instead of buying online ?

>>51061307
Yes. I'm not a particularly talkative person, so sometimes the constant need to converse grinds on me, but it is a fun job.
>>51061323
Hmmm... Our new CEO is taking us in what feels like a very good direction now, so the list is much shorter than it would have been a couple of years ago. I guess more thought and care put into game design and rules but event at seems to be getting better.
>>51061325
For the most part, no. Most of the corporate employees are the same pencil pushers you'll find in any Corp office. Lots of the retail guys play or have played in the past.
>>51061328
Just like any other publicly traded company, get rich and buy 51% of the shares.
>>51061331
In five years I most likely won't be working for GW anymore, but who knows. My weakest point is probably little I like to run demos. I've only kicked a couple of people out in the years I've worked for the company. You have to be pretty damn disrespectful to earn that. Or crazy.
>>51061344
Most of our people are upstanding citizens. We have a couple of stinkers, but they are a very special breed. One guy literally has his belly hang out the bottom of his shirt. But he is the exception, not the rule.
>>51061372
Cadia.

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>>51061606
I have a few armies. At least one thing for most of our games (Hobbit and Specialist Games included). I paint some, but I wouldn't call myself a great painter. I know enough to teach people and get models on the table.
>>51061695
I don't. That's grounds for immediate termination.

Thanks for all the questions guys. Keep 'em rolling.

>>51061279
How do you live with yourself?

>>51061695

I think that Manager was just awkwardly hitting on you, Anon.

how many people come in to buy one pot of paint?

>>51061279
What's your stance on ForgeWorld models being played in your store?

>>51061829
In a decent house with no debt and full heath/vision/dental coverage.
>>51061858
Most of the time people who are just buying one pot of paint are in one of 3 situations: a regular who is hanging out working g on a project and has run out of a particular color; a regular who came in on a previous day and forgot to pickup on particular color; a non-hobbiest who is fixing a piece of jewelry or something like that.

>>51061858
>tfw I'm normally that guy

>>51061279
Would you like to purchase my nicely-painted ork bike army? Because it's fucking worthless and impossible to run, since it wasn't spess muhreens or elfdara.

>>51061833
>>51061833
who would hit on a fat neckbeard like me tho?
Even I wouldn't be so desperate

>>51061941

When I browse FLGS I usually find the prices on big ticket items way too damn high, but I also like to support them if I can, so I always walk away with a couple of paints each visit.

>>51061989
Some people like their guys with a bit of extra bulk and "stale cheetos" musk anon, there's no accounting for taste.

>>51061706
>>51061814

Does AoS really sells ?
will it impact my dear 40k settings ?

>>51061941
>In a decent house with no debt and full heath/vision/dental coverage.
Well I mean so do I, but all I have to do is participate in the wholesale murder of terrorists.

Not...working for Games Workshop.

>>51061926
As long as they have their rulebook with them, and not some shit printed off the internet, I'm cool with it. FW models are dope to look at.
>>51061959
Fuck Orks. :^)

>>51061279
Are all GW workers grown in a secret lab or just the store staff?

ever had people trying to steal stuff in elaberate ways?

Do you allow forgeworld/ horus heresy in your store?

What qualifications did you have for the job?

>>51062041
I'd like to add an future campaigns planned for 2017 in the AoS universe? I'm enjoying events like Cadia, Fenris etc etc

>>51061959
Ha! My Nids will fight you for the bottom of the barrel. (And promptly lose at that too...)

"And here we have Nigel 'Incubator' Jones clubbing himself into third place."

>>51062041
Yes it does sell. Way more than WFB did at the end and more now that the General's Handbook is out. I don't think you'll see 40k get a massive rules overhaul like Fantasy, it still sells so why invest the time into "fixing" it. On the other hand I can see setting of 40k changing. We have already seen the groundwork laid with the return of Magnus.
>>51062062
Plenty of our managers spent time removing kebab before they started with the company.

>>51062312
>Plenty of our managers spent time removing kebab before they started with the company.
I like kebab. It's terrorists I dislike.

I don't know if I can give up the mercenary lifestyle. Especially for a game store. Full of evil.

>>51062312
>Plenty of our managers spent time removing kebab before they started with the company.

1. If this is true, why aren't there more dead neckbeards / annoying twits in the dumpster behind the your typical GW store? ;)

2. Who do I have to bribe, drug, or murder in upper management to convince that having a balanced rules set and many different codex where one can create multiple **viable army lists** that are fun to play with and against drives sales? I collected 40K from the RT era until 5th Edition, and between the 'Meh' rules changes combined with the poor balance of many codex (Orks, Nids, etc) I've had zero interest in playing the new editions. I'd love to get back in the game, but in it's current state I can't in good conscience encourage others to invest in it when I'm not willing to do so myself.

>>51061279

Plastic Sisters ever?

>>51062123
The lab I was grown in isn't very secret.
>>51062153
Eh, nothing elaborate. Shop lifting happens, but usually it's very simple.
>>51062194
On FW, yes. See my previous reply. On qualifications: for my manager job I was promoted internally, so I had on the job experience. I can express myself well in person and have (in general) a likable, relaxed additude. GW mostly hires for personality. We believe that anyone can learn the skills to do the job.
>>51062244
I dunno. We will just have to wait and see.

>>51062496
I once shoved some paint up my ass to shoplift. If you saw me would you have grabbed it out?

>>51061695

I have never heard of this happening. I've never even seen a sale in a GW.

Saying that, in the 90's if you spent alot of dosh in the store they would give you loads of free shit. By alot of dosh i mean £100+, i remmember asking if i could get some free glue when i bought over £100 of stuff acouple years back and they just looked at me like i was joking. I decided my pleb money wasnt good enough for their store since then.

Also recall when new shops would open they would do buy two get the cheapest free on all products. I was only a poor kid at the time unfortunately.

>>51062485
Managers usually save their killing for hookers. Neckbeards make you money. Dead hookers are free...
>>51062493
Only if you have unshakable faith in the Emperor.
>>51062513
You would be able to keep the paint (who the fuck cares about a single pot?) but you would probably "fall down" a few times on your way out of the store.

This has been fun. I'm out for a bit, but I'll check back in awhile and try to answer more.

>>51062496
>On qualifications: for my manager job I was promoted internally, so I had on the job experience. I can express myself well in person and have (in general) a likable, relaxed additude. GW mostly hires for personality. We believe that anyone can learn the skills to do the job.

This is pretty much how every company hires these days. Even for the higher positions. It's an employers market and the employees are at the mercy.

t. Autist who will never get a job because not normie enough.

>>51062770

How did you feel personally about the ending of WFB and what was your initial impression of AOS? Did gw just tell staff that didnt like it to put up and shut up kind of thing? I'm curious how that all went down, there must have been some die hard staff that loved the previous setting?

I'm personally indifferent, i didnt much play wfb but i do miss the setting. I actually did start collecting ironjawz though to paint which is the first models i bought in 8+years. I was abit dissapointed at the lack of multipose that i was used to in older gw products, is it intentional AOS stuff isnt as customisable?

Any idea how the "made to order" stuff is going to work for Bretts/tomb kings if at all?

As someone who buys exclusively online, never games or even visits the local store, is there any reason whatsoever for buying at a gw shop?

>>51061279

How quickly do they go through managers?

>>51061279

Do you confront thieves? One manager I spoke to back to the day says they let them go instead of confronting them

>>51062770
Any advice for getting a job with GW?

Did you get fired?

>>51061279
How do you resist the urge to end your fucking life haha just asking for a friend haha like seriously give me pointers but just for that friend of mine haha

>>51062912
just lift for a year and youll become a manager wherever you want

>>51064348
I tried that but apparently getting huge muscles doesn't cure Autism.

>>51061279
How's business in general? What are the hottest selling products? What products haven't you been able to shift?

>>51063131
>Any advice for getting a job with GW?
just send them an email on their job offer part of the website, if you speak japanese you are taken 1000%

>>51063116
I worked for them for a year and yes you just let them go, unless its a kid.
if anything happen its much cheaper to just loose the manufacturing cost of a few boxes than paying someone to stay at home if wounded after a heated exchange.

>>51061279
Is your name Adam?

Can I have a job?

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>>51061279

Any chance of Dungeon Quest expansions?!

Thank you

>>51061279
Just went into a GW with a female friend of mine, and got myself a Dark Vengeance box set. The person in the shop was a girl, but that made me wonder. Just what kind of female/male ratio do you guys have? I've always assumed it was heavily male dominated, but the more I interact with groups in Pathfinder, LARP and now 40K, I'm beginning to wonder.

Or am I just somehow finding the few groups with high saturation of normies?

Do you ever feel bad about pushing overpriced hobby supplies on people?

Oh hello friends! I am back. More answers.
>>51063014
WFB had to end from a business standpoint. I like AoS, it's lots of fun and has decent tactical depth. Plus a lot easier to sell people on getting started when they only have to build and paint like 40 models vs. 100. There were some die hards, but as I tell them Everytime they come in to cry to me, the 8th edition books didn't disappear when we switched the game. Keep playing it if you want to, I'll still sell you the models and paint you need.

GW store is great if you need hobby help, a community to be part of and a place to game. Or if you like helping some poor GW manager keep their job and feed their kids. Haha. But if none of that tickels your fancy the stay the fuck home.
>>51063059
Not as much turn over as a few years ago, much less firings. You still get people that move on to other jobs or whatever but I can count the fired managers from the last couple years on my hands.
>>51063116
Never really had to deal with it that much. Once I saw a kid had some brushes in his pocket while he was still walking around the store. Just told him to take them out of his pocket and that I would hold them at the counter for him until his was ready.
>>51063131
Don't suck. Don't get hung up on your l33t speace marine list or how awesome your paint jobs are. Be personable. Be on board with the company philosophy. Don't suck again. Good luck!
>>51064297
No.
>>51064329
It's easy. I believe in you. Good luck!
>>51064665
Business is good. North American retinal is doing better than it ever has historically. Everything that is new and has good models sells. Terrain probably sells the least.
>>51064741
No, but I'll tell Adam that one of his shitlord customers is browsing 4chan when he should be working on his models. ;)
>>51065164
I'm not in charge of that outside of my store. Come to my shop and show me this thread and I'll hire you. Good luck.
>>51065356
Not my department, but probably no.

>>51065465
Out of the ~110 North American stores we have I'd say we have 7'ish female managers. Plenty of women in the corporate office. In fact one of the two corporate in all of NA is a woman.
>>51065905
Every once in awhile with some items that are particularly poorly priced. (Cough cough, super glue, cough) Mostly I'm cool with it though.

>>51067562
>No, but I'll tell Adam that one of his shitlord customers is browsing 4chan when he should be working on his models. ;)
Rude! I'm gonna tell Adam that I was bullied online by one of -you- people.

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>>51067657
Please do. Tell him I bullied the shit out of you. Also tell him it's funny how him and Tyler are totally gay for each other. Can't wait to hear about this at the next meeting...

>>51067730
Perfect. I'm relatively new to the store, so I don't know all the names, but I know there was another employee that was nice and they both chatted a lot while I sat and listened and joined in here and there. Could be Tyler? I'll make sure to mention that to him next time I go.

You sound real chill OP. As chill as my fav GW manager Paul over all the years, but I doubt you're him he wouldn't post on 4chinz.

Would you suggest buying stocks in GW?

>>51062525
its not a sale tho, i know what he is talking about. by working in a GW you get a 50% employee discount.

Many customer use that discount even if they are not employee, its pretty common.

>>51067764
Well shit if you're new to the store probably leave out the gay comment...
>>51067776
I try to be chill. It's easy when everything is going well. Thanks for that.
>>51067777
Well their stated goal is to provide steady, regular, 7-9% growth per year and they have basically done that, even though the recession. With how well the company is doing now I'd say that would continue in the future. So if that's your thing, go for it.

>>51067562
>I'm not in charge of that outside of my store. Come to my shop and show me this thread and I'll hire you. Good luck.

Where you at bro ?

>>51067982
>Well shit if you're new to the store probably leave out the gay comment...
Okay. I won't mention anything more than I was bullied by a fellow employee on the internet.

>>51061279
In regards to non-GW miniatures on their own and as parts mixed into a conversion, what is allowed in store?
Are fancy resin bases allowed?

>>51067991
The point is you have to find me. Jeez, it can't be that easy...

>>51068033
Non-GW models are not allowed. As for converted models every manager is going to have their own rules. Mine is at least 50% GW bits. If the resin base you're using falls within the 50% you're OK in my store. Some of the other stores do more like80% GW, but is varies.

>>51068120
I go to sleep now. I will answer more if this is up in the morning. Later, nerds.

>>51061279
what exactly did they tell you at the meeting for the switch to AoS?

Why is the Games Workshop in Southampton re-branded to just be called "Warhammer" but the one in Portsmouth is still "Games Workshop" ?

Southampton one is still identical inside to how it's been for 15+ years.

>>51068145

How has chinaman affected you?

>>51061706
A GW employee told me they all got a little bonus recently because the sales has been so good. Did you get one as well?

>>51068773
Not OP but they're all being rebranded whenever the signage needs work.

>>51067562
Go ahead and tell Ryan I'm not painting my new models.

Whats the rule about 3Rd party stuff. Would I be shunned for bringing Vallejo paints into the store?

Bump for when he comes back.

>>51067625
That's actually really nice to hear. I never pictured GW as being equal opportunity, but it makes sense.

>>51061279
There used to be a GW store around here, but it up and vanished about five years ago.

The nearest GW store is some 50 miles away. It's weird - this city has nearly a million people it it and is next to other large cities, but /tg/ stores tend to go under or have to be in weird spots to be able to afford their rent. The stores that survive do so on 99% MtG

I actually wish a GW store would come in. I buy everything online currently, because the nearest retailer that sells GW products takes a long time to get to with traffic.

>>51072182
They did seem to open quite the amount of stores in the past months. Hell, they even opened some in Asia IIRC.

Yours seem to have gotten sacked when GW was cuttng costs everywhere, maybe they'll come back if you're lucky.

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Back again. Let's keep this rolling!
>>51068473
They told us the basics about how the look was going to change, let us look at the starter set did a quick Q+A about what we were going to see with the rollout. Pretty basic buisness stuff.
>>51068773
What >>51068867 said. We are going through a rebranding process for all of our retail stores. It is a slow process but in the next few years every store should be a Warhammer store.
>>51068815
Not in any noticable way. Except I can get my FW models for much cheaper...
>>51068840
Yes the entire company got a profit share over the holidays.
>>51068996
Well fuck Ryan, he sucks anyway.
>>51069049
Every manger is different. In general I'm more chill about it than most. I'm sure there are some managers that wouldn't allow you to use non-GW paints in store. Best to ask ahead.
>>51072182
That's too bad, but yeah, we were closing a lot of stores back in that timeframe (the resession hit hard). Which city are you in? The biggest issues is often rent and finding a location that is both small enough to be affordable and large enough to actually have a store in.
>>51072338
This is correct. We are massively expanding now. The goal is 200 stores in North America in the next couple of years.

>>51074421
>What >>51068867 said. We are going through a rebranding process for all of our retail stores. It is a slow process but in the next few years every store should be a Warhammer store.
Do you oftn have peopl coming into your store askin for videogames/pokemon/MtG or similar? Because thats what happens to my GW ALL THE TIME. I think that is also the reason for the renaming. I doubt it will work, btw

>>51074503
The stores that have the 'Warhammer' name receive a LOT less calls like that. It is a good change.

How do you feel about squats being used in store? Or old style rhinos and things of that ilk?

Could I bring my rogue trader marine army in and play?

>>51074668
As long as you have your rulebooks and all your stuff is GW and fully assembled you're good to go in my store. My favorite trick when I'm fucking around in a friendly game is to put my 3rd Ed. Predator in from of my current edition one. The new Pred is big enough for all its weapons to see around the small one and it still gets a cover save. :^)

>>51074806
>As long as you have your rulebooks
Do you have any way / do you care if the electronic rulesbooks are bought or pirated?

>>51061279
after store manager what are the possible promotions you could get?

What happens if someone shows up with, say, a chinaman supplied superheavy tank? Painted up, with the rules and all that.

Asking for a friend.

>>51061279
How's Blood Bowl doing?

>>51067776
Arndale Paul?

>>51074879
If you come in with an officially purchase epub that's fine. If you have a PDF you downloading from the internet, that's not OK. That being said if you just prefer to use your tablet to play, I'd let someone buy a physical book and just keep it in their bag while they used their PDF. All that in important is that I know you own your own copy of the rules.
>>51074908
To any of the positions in the corporate office, but technically very few jobs would actually be a promotion (that is, moving up the chain of command). Only the corporate officers are "above" the mangers in the chain (there are only two of those in North America). That being said, basically any trainer, recruiter, or consultant has more clout than a store manager.
>>51074934
If I could tell it was China they wouldn't get to use it.
>>51074973
Pretty good!

>>51075264
Following up the Blood Bowl question, is it mostly new players or existing fans buying it?

>>51075264
Is it true that you're not informed about the new kits and/or books until two weeks at most before the release?

And where is my Necromantic Blood Bowl team? I know you have it and you're not releasing it only to spite me


:^)

Necromunda relaunch/boxed game when?

>>51075264
>If you come in with an officially purchase epub that's fine. If you have a PDF you downloading from the internet, that's not OK. That being said if you just prefer to use your tablet to play, I'd let someone buy a physical book and just keep it in their bag while they used their PDF. All that in important is that I know you own your own copy of the rules.
so you check the tablets? and what difference is there between an offical bought epub and a pirated one?
(honestly just curious, I mostly use IA13 of which there sadly is neither an epub nor a 40k-codex sized version, just the big book of terror)

>>51075309
Hmmm... Here I'd say it's about 50/50. Some people picking it up because they liked it back in the day. Some people picking it up because they like board games and they get a demo of a cool "football" board game.

>>51075337
It depends. Recently they have been giving us a little more info, but we aren't going to get anything like a 6-month release schedule.
I would expect we would see started kits for all the Season 1 teams before we get other ones.
>>51075353
Who knows? Next 3'ish years? Kidnap a guy from the design studio and ask him. Then let me know.
>>51075357
I might check. Think of it like a "random screening". More likely if you fit the profile... ;)

>>51075519
If a city has more then one GW store does it have any effect on sales/community?

>>51075264
how are you treated inside?
do they give you company bonuses if your store goes well?
what's the requirement for your store to be kept alive?
what are the budget limitations from the company?


sorry for the questions storm but I am starting to work on a management thesis over this particular sector.

>>51075533
I mean, any time you have multiple stores that sell similar product in the same area you are going to impact each other's sales, especially in a niche market. These days it's not so bad because we haven't clumped our new stores like we did back in the day, so you get more "friendly rivalrys" but back in the day you'd get managers hating each other. Also helps that we are much better with not hiring shitheads these days.

Have they eased up on the mandatory 'push more shit on people who clearly aren't interested' shit recently? last time I went into my local GW he didn't try to upsell me anything at all. Not even paint.

>>51075533
if a city requires more than one store it means the demand is really high and a single shop can't offer enough. if the market research is done correctly, there will be no cannibalization

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>>51061279
>ask a GW retail employee (basically) anything.
Tell me, does picrelated triggering you?

>>51075666
That's why I'm curious, the city I live in has 800k people in it with two GW stores, and they're both in inconvenient malls that no local wants to go to.

>>51061279
How much do you earn?

>>51061279

Do you play non-GW tabletop games and board games? I feel like one of the major issues with GW is that they try to exist in a vacuum, and their rules suffer massively because of it. I was a GW customer for years, but after playing games from companies like Fantasy Flight, Asmodee, Czech Games, Z-Man, Plaid Hat, etc, I gave up on GW. Modern board games offer much better, more robust, and thoughtful rule sets than anything I have played from GW.

Then again I haven't played any of GW's most recent offerings so maybe they've improved.

>>51061279

Why dose GW and forge world keep pushing the dead horse that is LOTR?

Fuck that shit i want more 40k releases.

>>51074421
Do you think they will open the Chicagoland Bunker again? I used to go like 9 years ago, but it's closed now.

>>51075573
For the most part we are treated very well. We are on a big team, and that team's goal is to make money. Only time you're not going to be happy is if you aren't making money. But even in that situation it's better than it used to be. We used to just warn and then fire people who didn't make numbers, now we have trainers and consultants who are there to help struggling managers. You'll still get canned if you're sucking for awhile, but it is pretty uncommon at this point. To keep a store around it has to not be costing the company a lot of money to keep it open. Not sure about the specific budget limitations, but right now North America is profitable so I believe our limitations are whatever will keep us there.
>>51075654
I mean, we are supposed to sell stuff. Up selling is a big part of the job, but it should be up selling stuff related to what you are working on. We are no longer told what we have to say or specifically sell, like the days of the infamous, "So you're working on Space Marines, huh? Well let me put this Stompa up at the register for you."
>>51075718
No, X-Wing is awesome. I have a big Rebel and Scum collection.
>>51075835
Enough to have a nice apartment in a major metropolitan city and buy myself nice shit and take my girl out. But I don't have kids or any debt, so that helps.

>>51061279
I've got an old metal cadian army. Would you let me play in your store?

>>51076523
>redshirt
>plays Rebels scum
Pure form of degeneracy and waste of life

>>51062065
>Fuck Orks. :^)
Yes, he really works for GW.

>>51075764
Most of the stores are gonna be on the outskirts of a city. Rent is too high downtown.
>>51076038
I play all kind of games. Most of them I don't play regularly because there just isn't enough time, but I have lots of different armies from lots of different systems. One non-GW game I do play regularly at a high level of competition. I love games in general, if it's fun, I want to play it.
>>51076119
We still have the licence and it still sells, particularly in Europe.
>>51076493
Bunkers are basically dead as a concept.
>>51076711
As I said here: >>51074806
>>51076726
Fuck the Empire. I only got Rebs when they game first came out. Now I use Scum basically all the time, but I haven't played in a few months.

>>51076523

>I have a big Rebel and Scum collection.

Implying there is a difference between rebels and scum.

>>51074421
That's pretty sick to hear, glad to know Rountree is taking care of the lads.

>>51076947
Well, Scum are mercenaries that fight for money, and Rebels are terrorists who blow up space stations full of people. So a little different.
>>51077043
We have gotten profit shares before, too. But yeah, I like what Rountree has been doing.

When will the stores have a body odor policy.

>>51077732
Every managers makes their own decisions on stuff like that. If someone's smell is bothering you talk to your store manager about it. They will be the only one who can do something about it.

I know this might seem counterintuitive to your job that is to make the company money, but which faction in 40k (and AoS for the sake of posterity) do you think would be cheapest to build a functional army in at this point? Nothing crazy points-wise. I only ask because I really wanna get back into the hobby after selling my old minis but I'm currently a brokeass student. I've been sceptical of a lot of GW's decisions in the past but the direction things are going right now makes me want to play again.

>>51077921
Nothing counterintuitive about that. I answer this kind of question all the time. Honestly if you want to keep cost down I'd focus on playing something like Kill Team, which focuses one model count. Even with a "cheap" army you're gonna have to make a decent investment. That being said: generally the more elite an army the less of an entry cost it has. Necrons, GK, Deathwatch can be done cheap. Chaos in AoS is good and can be low model count.

Blood Bowl is realy cheap in France, actually worth 85€, which is around 72£ iirc

do you know why?

Also, BB dwarf team when?

>>51078334
Dunno, I have nothing to do with pricing. The pictures of the Dwarf team has already been shown so... Soon? Maybe Feb.

>>51061279
>>51061279
What are the three best selling armies for 40K and AoS ?

>>51078334
Because the senior manager and representative for GW france, Sam, is a fan of blood bowl maybe?
He's my GW guy, in Bordeaux, absolutely based beyond measure. He was promoted to regional manager, going between shops, training and shit, and asked to go back in a shop as it was more his kind of stuff. The store is fucking fantastic and I go there at least once a week.

More likely than not, GW simply decided to strike a big hit and make sure it sells well, and from what he's told me, it's doing just that.

>>51076523
>"So you're working on Space Marines, huh? Well let me put this Stompa up at the register for you."

Really put me off going into stores.
Many people I know just out right quit because of it...

Ah well, new days ahead!

>>51079990
>>51076523
"So you're working on Space Marines, huh? Well let me put this Stompa up at the register for you."

I used to avoid my local GW for that very reason. Even though i was a regular and he knew what armies i play he was constantly trying to sell me things I'd never have a use for.

He doesn't work there anymore but the new guy is bad in another way. Doesn't push sales onto people but when he first started about a year ago he openly admited to never really playing GW games until starting to work their, which is fine but 6 months down the line i hear him telling people he's a long time GW player. That sort of shit pisses me off.

>>51061279
What is the company policy relating to sales targets? Do you have a set quota / target that must be met by employees because your staff turnover in my local area is obscene.

>>51065356
Is this now a beg thread

>>51079676
Space Marines of all non-spiky flavors, Ad-Mech, Nidz. Stormcast, Sylvaneth, Chaos. That's just my store and not an exact number. More just what I see a lot of.
>>51079990
Yeah, I never did that shit but it was a thing, kinda. Once again every store is different.
>>51080621
Company policy is 5% like-for-like growth. So if a store makes $50,000 in Quarter 1 2015, they are expected to make $52,500 in Quarter 1 of 2016. Not meeting this once won't lead to termination, but after awhile it will. That being said some stores will have different goals, especially if the rent on the location is expensive. That's not the only reason for staff turnover, lots of people have been leaving to take different jobs or because they are moving in the recent months. What area are you in? All that being said, if you like your GW manger, buy from them! That's the only way to ensure they stick around.

I find hard upsells really irritating, and hard sales in general. I remember specific times I've wanted to buy things from a GW retail store only to have the person behind the counter push too hard to where I changed my mind and ended up buying less than I originally intended.

Has GW reviewed their sales tactics in the last ten years at all to determine how best to reach people who weren't born before 1970?

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>>51061279
Is Commander Dante getting a new sculpt anytime soon? Does GW plan on doing any campaign books covering the events happening on Baal- similar to what they did on Fenris or Cadia?

>>51061372

Last I heard, she ransacked Pakistan and ran a scam in Scandinavia, then she stuck 'em up Down Under and she pickpocketed Perth. She put the 'miss' in 'misdemeanor' when she stole the beans from Lima. Tell me...where in the world IS Carmen Sandiego?

>>51061279
Is it true that GW is no longer supporting their own Blood Bowl leagues? I went into my local GW yesterday and the owner said that higher-ups told him that they were no longer doing so and that Forgeworld would be essentially taking over for BloodBowl. I asked about Blitzmania and he just shrugged.

>>51083342
Every manager is going to have their own touch. I don't believe in hard sells personally, some would say that makes me a lesser salesman, but I've seen the scenario you're describing play out too, so I think you can work without it. We are supposed to make sales and recruit. But the belief is that with proper attention to the basics (proper recruiting and good hobby conversations) nothing has to be forced. Sales tactics are always being reviewed. The old script hasn't been around for about 3 years.
>>51084488
Soon? Like a few years soon? Sure, maybe. This ain't the kind of stuff know outside the design studio. That being said, I asked to wildly speculate I could imagine that the soon-to-come events in the 40k setting might give good opertunity/reason to resculpt some old characters.
>>51085068
Bloodbowl was never going to be in stores past December. The core items will still be sold through direct order in store. Most chill managers should still allow pick up games in store if there is table space. We were specifically told to not do leagues. Originally it was not even going to be released in store but the NA boss asked to have it to help with holiday sales and told everyone to organize a nice one-day event for it. (It worked.) If I were to take a guess, since we have seen plastic dwarfs already I would think that team starter boxes will continue to be released in plastic boxes on the GW website, like the Skaven (maybe in store? Who knows.). Then FW will handle special single models. Refs, star players, the big models like rat ogres, freemen, etc. I think we will get at least a season two book with other teams. Might be next year, but I bet it comes.

>>51085373
But what about Blitzmania? It was posted on the official facebook page, and has yet to be rescinded

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>>51085373
Any word on what armies are getting an update this year?

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>>51061279
I noticed a lot of weird fuckers go to GWs. I remember a dude wearing raver shorts. What was the most cringy and awkward thing you ever seen at your store?

My Irish friend told me he politely asked this guy who was rummaging through his bag infront of the paint rack to move and the guy turned around and screamed and ran out of the store

>>51076929
How bad is it if I visited a store and only bought a white dwarf, then come with about 1500 points of Necrons later, that I bought from a FLGS with my membership discount? Should I just never show up to my GW store again? The manager there kinda freaks me out, but they do have nice tables.

>>51085638
Just claim you got it for your birthday, that you just gave a list of things to your parents and they had it mailed directly to your house since the purchase amount added up to free shipping

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>>51061279
So do you allow Dark Angels, Blood Angels, and Space Wolves to use this guy in their lists in your store. Most of the GW managers I ask about this say he can without any allies shenanigans- regardless of what the Warhammer 40,000 page says about "opponent's permission."

>>51061941
>In a decent house with no debt and full heath/vision/dental coverage.
Bullshit, your a shill working in the Headquarters, there is Zero chance front-line managers have decent benefits.

>>51085717
Thats funny because the is what really happened for Christmas. My store runs a thing where you can let friends and family use your discount during the holidays if you have a wish list. All though someone told me this is common for most discount membership FLGS.

>>51085746
>t salty faggot

>>51085811
There you go then, its not really lying then is it? Just say the truth (exclude the FLGS of course if you are going to be using the GW, just say it was direct purchase from games workshop website mailed to your house)

>>51085638

What are they going to do, run you off for owning an army? Stupid question. Stop being so awkward.

>>51061279
How can G.W. drop prices?

>>51086014
They're literally doing it right now anon, every starter set is getting cheaper and bigger sets are becoming much cheaper outside of the FW stuff. So instead of dropping all the prices at once and losing trading value the stores are slowly phasing in new prices. Or this at least what Ive have seen

Whos idea was charging people for the rules of the game you are trying to sell, let alone digital copies? Seems ridiculous to not provide rules on the website, let the audience broaden and buy more minis?

Secondly you seem much cooler than my local gw dude... hed try and sell me a toenail if he thought id use it for basing.

Third, are all your little painting comps corrupt as the government? Ive stopped buying becuase of them id buy a mini and paint it up 10fold on all other entries and every single time ill get second hell even tell me that its unfair me entering them but y'know at least give me the prize once motherfucker ove spent like 5k here

Im out

>>51064741
Are you thinking this is the same Adam I was?

>>51085638
You're the kind of mong who causes problems in this world.

You have a gw army, they don't care.

I go to my lfgs then go to gw if i need additional items they don't stock and nobody gives a shit. Because we're adults.

>>51086272

Well that's cool at least.

>>51085720
That dude has rules?

>>51062485
Honestly?? I have no idea how you'd do that. i'd like for the next ed of 40k to return to its smaller, skirmishy roots with enormous fuckhuge battles being an extra thing but idk

>>51085720
>regardless of what the Warhammer 40,000 page says about "opponent's permission."
What does it say? Are the managers saying that your opponent can play against you with this guy even if you don't agree? Because I'm not sure that's physically possible without nerve stapling.

>>51062484
>like kebab
you too must be remove

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>>51085439
Sorry homes, dunno.
>>51085479
No idea. That's not the kind of stuff I get to know in advance.
>>51085624
I kid once peed himself while watching a game and just, like, stood in it and didn't tell anyone. Store staff just noticed that he was standing in a big puddle of "water" and had to suss it out themselves.
>>51085638
See this is the kind of scenario I don't understand. Are you saying you come into my store with no Warhammer stuff, I recruit you into the hobby by selling you a white dwarf and then a few months later you show up with a full army that you have built in the meantime? How would I know you bought it from a local on disco, are you telling me that to my face? I need more info for this stupid hypothetical.
>>51085720
If your opponent is cool with it I don't see why not. I don't know how you're supposed to play against someone without their own permission...
>>51085746
GW has a very nice insurance plan. It used to be rediculously good. Like platinum encrusted good. This year it took a pretty big hit as a cost saving measure, but it is still leaps and bounds ahead of most anything else you're going to get working retail. British companies take that shit seriously.
>>51085847
Honestly I get more salty about this. Why the fuck would you buy stuff from my own website that you could pay exactly the same for IN my store? At least with the disco from the local I understand saving money.
>>51086896
I mean that's the way it's been done forever. Free digital rules are a new thing other companies have taken to, and low and behold, AoS comes out with basically free rules (all you need is a $25 book with all the point costs in it). The core rules and individual unit profiles are literally given away for free on an app.
Second, thank you.
Third, I don't even know if this is English. Maybe you'd have more luck painting if you could communicate simple concepts through written word.

>>51089629
>not enjoying kebabs
infidel tbph

>>51089758
Shit, you could melt down old pewter models to sell off as scrap with that burn.

Is Bloodbowl really being discontinued already? Rumour has it it's going to be banned in store.

>>51061279
I dunno if it's just me (though from what I hear it's not) but why are so many of your employees so pushy?

Sure, if a newbie comes in I get trying to scam him out of some cash for paints, extra models, etc., but why for the more veteran players? Trying to get me to buy some white dwarf, a codex, or some painting bundle thing seems a bit ridiculous, if not by itself then doing all of them one after the other.

Is it a thing from up top, like "make sure to advertise these 4 things to everyone that comes through", or just a push for high sales numbers?

>>51091336
Already answered mate

>>51061279
Do you ever try to steer people towards certain choices? Like, persay, pushing him towards more competative units? Like, a unit of Nobs on bikes, rather than footslogging them?

How do you present the lore of 40k and AoS? How do you describe the factions?

How do you treat WHFB players? Can they still play in the store?

>>51074806
>As long as you have your rulebooks and all your stuff is GW and fully assembled you're good to go in my store. My favorite trick when I'm fucking around in a friendly game is to put my 3rd Ed. Predator in from of my current edition one.

Do you use the Forge World rules for the old-style Predators while you're doing it?

>>51091126
It is not going to be discontinued. How the fuck does a rumor like that start? It's not a secret, you can just ask your local manager, but I'll help you out. Bloodbowl won't be on store shelves anymore. It will be available though direct order (that you can do in store). As far as games bring banned, I would be surprised if a manager wouldn't allow people to play pick up games if there are tables open, but that is up to the individual manager. We have not been instructed to ban games.
>>51091336
As >>51092593 said, I have talked about this before. Every manager is going to have their own style. Also saying that we are trying to scam noobs makes you sound like an ass so maybe the manger you deal with is pushy because your one of those annoying vets who thinks it's all about them when they do nothing to support the store. Maybe not though.
>>51092737
This is kinda complex. I'll answer it soon.
>>51092905
Naw, it is a GW 3rd edition Pred so I just use the normal rules.

>>51064699
>if you speak japanese you are taken 1000%

What?

Like, to be shipped to Japan to run a geedub store or what?

Colin get off the fucking internet and go open the shop already

>>51092737
I give people the best advice I can, but the ultimate choice is up to them. If they want to run footslog Orks I'm like, OK, here are the Boyz. If someone wants to run a "strong" army I usually just give them a couple of choice for strong units and then halp them build around that.
I mean, I discribe them how they are with phrases that I think they will be able to relate to based on what they tell me their experience is. Often I describe Space Marines as warrior monks.
WFB can not be played in store any more. If people still want to play it outside of the store than more power to them. I'll sell them all the models and paint they need. One of my best friends love 6th edition fantasy so I play it with him every once and awhile at home.

>>51094223
Fucking Colin wouldn't make a thread like this. He's to busy bragging about him numbers to the other managers. Nice try though. =)

>>51094298
We know it's you Mike.

>>51094298
Well good for him at least. Likeable guy, glad his store is apparently doing well.

>>51094273
>>51094298

Is your name Geedubs?

Anyway, I'm getting back into 40k, and right now I have a squad of IG, a 10-man squad of Space Marines, a squad of Termies, two Inquisitors and a Deathwatch squad that I bought just yesterday.

So my question to you is what the hell are these detachment things and can I make one with what I have? Also, what vehicles should I take? I've got a pretty solid combined force here and I just want to know what I should do about transports and heavy support.

What's your policy on food and drink in the store?

are the store staff treated good or are they your usual "someone kill me pls" underpaid and overworked retail staff?

>>51094527
>getting a kwality insurance plan as low as store managerial level
>relatively equal opportunities all the way up to corporate level
>not an amerifat company
>GeeDubs stuck around long enough to get experience and promoted (in the SFW sense, hopefully) instead of quitting while working as retail staff
What do you think, anon?

>>51061279
Why did you kill Chapter Master?

Are you allowed to do anything at all with your store's facebook, other than repost the main GW page?

Hey, if you're still out there:

There used to be a ton of stores in the Greater Houston Area, but over the last 10 years they've been shutting them down left and right, and now there's only two in a metro area of 7M people (which makes no sense, given how popular model making and wargaming is in Texas as a rule).

Speaking with a former employee, I heard that a big part of the reason so many stores closed is because corporate simply will not renegotiate rent, and would rather simply drop the location than renegotiate. Because so many have closed, theres kind of a dearth of hobby stores that carry GW products and GW stores, and many of the hobby locations that DO carry GW products are primarily focused on things like MtG and other card games.

To your knowledge, is there any credibility to that claim? I do know that land value has been going up in recent years, but I find it a little hard to believe a company would rather pull locations that have their rent increased than increase rent.

Also, please make corporate build a GW in Northwest Houston on either 99 or 249. Trying to get to the ones on Westheimer are either an absolute fucking nightmare because 290 is shit, or you have to pay $6 round-trip just to get to the store because the Grand Parkway is a toll road.

>>51061279
Do the stores work with 3rd-party/in house accountants on a face-to-face basis, or do they mostly rely on corporate accountants emailing you their standards and telling you to meet 'em?

>>51095495
>To your knowledge, is there any credibility to that claim?
Not him, but that's what happened to the store I was working at. I can't say I had the entire picture of things, but the way they manage their stores is a little weird.

>>51096908
>but the way they manage their stores is a little weird.

Maybe it's a British thing? I don't know how things work over in the Isles, but I'd imagine real estate is a pricey thing over there, and locking in a singular rate is ideal to prevent fluctuations over time.

Here in Houston, which is nothing but sprawl, drainage tanks, and grazing land, real estate is comparatively cheap.

Just seems extremely asinine in my opinion. Permanency is an extremely vital part of long-term business growth, because if you're around long enough, you'll start getting people who go, "That store's been there for like 3 years, I wonder what it is they actually do," and they'll come inside to investigate. Also, in the case of our hobby, it doesn't break up gaming groups by forcing them to move to different locations.

>>51094685
There can be a big differance between even lower management and floor staff. Some companies see this as an incentive to do good and get promoted. This is in England.

>>51097878
>Maybe it's a British thing?
I'm not sure, but they're kinda the only ones doing this kind of store on this kind of scale, and they're pretty much writing the book on how to do it as they go along.

There's no real proven method for them to crib notes from, which is the reason I assume is behind their more illogical (from a consumer's point of view) policies and standards.

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>>51094316
I don't even know who Mike is. I'm bad with names sometimes.
>>51094387
Haha, it's not what you would call my "Christian name".
Detachments are basically a Force Org Chart, but made up of Formations, instead of individual squads. As for what you have, sounds like a little bit of a grab bag. I dunno what formations you could make out of those. Honestly, best to pick one faction and work on getting a viable list for that, then branch out.
>>51094402
I'm pretty lax, but mostly because it's hard to enforce rules like that unless you're a major hard on about it, and that's not how I get down. If there is space for it I don't mind people bringing in a little food, but I make sure everyone knows the space is for hobby first. And if it's some smelly kimchi shit I say "hell no!"
>>51094527
Actually staffed stores are few and far between. Bottom line, it's gonna come down to your manager (as in almost any job in the world). You're not getting paid much, but it can be fun, and if you're full time you get the same bennies so that's something. Personally when I was a redshirt my manager was a shit head. I almost quit a couple of times, but I stuck it out and was rewarded with the opportunity to dance on his (proverbial) grave.
>>51094769
I didn't do shit to it. Looked like fun though... =(
>>51094800
Every manager controls their store facebook directly. We are supposed to make at least one post per day, but can basically post whatever as long as it's related to our store/helps bring people in/promotes the hobby/doesn't break any company rules.
>>51095495
I don't know anything about how our property team negotiates for retail locations. Some times shit just doesn't work out.
>>51096821
Everything goes through the head office in Dallas.

>>51062525

I remember that time to a degree - i got free wd's and glue or brushes. Even could buy half a starter-box (no deldar, dsicount on rulebook).

But it was also the time i had no internet yet so the employee told me the metal space wolves cybot is oop and i had to buy the generic plastic crap. Nothing better than rip off kids! Fuck you, yaroslav.

>>51088776

>That dude has rules?

Yes, they come with him.

>>51076817
10/10

I work full time as a Registered Nurse, got a family and all, takes up a lot of my time... But I always secretly dream of running a hobby store...

>>51089758
>Third, I don't even know if this is English. Maybe you'd have more luck painting if you could communicate simple concepts through written word.
What he said was perfectly clear, he's asking if his local painting contests are rigged.

Hell I might as well ask: Will?

Kevin? Nah, he's buds with the Dallas execs. Probably not him.

>>51091126
dunno about in NA stores but my local blackshirt here in australia still lets us play BFG in store.
we just have to give priority to 40k/AoS for table space and the no 3rd party models thing.

Are you NA based? because a lot of the things youre saying are pretty different to what happens here in the UK, we seem to be a lot more in the loop aboutt upcoming releases. Do you guys not go to head office every few months?