why is everything only arguments?

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why does everyone feel the need to be right, no matter what? so few people appreciate common ground anymore. it's like everyone's trying to be a goddamn lawyer without even realizing it.

no matter what it is, you are going to be automatically wrong in someone's eyes, even if it is objectively true. no shame? i don't get it. is this what the internet is for now? argument practice? people can't even do it right in person.

>work in shitty small store
>sell garbage, basically fake artisanal shit
>all from india
>guy buys a stupid fucking statue thing
>"oh cool, this will look good on my desk"
>great, excellent, yeah i dont give a shit man buy it.
>buys it, $40
>rip off, bought it for $6, made by shit labor
>a few hours later, comes back
>"defect"
>dude is furious, wants refunds
>legally we do not accept returns or exchanges
>100% legal in my state
>realizes he can't win that argument, tries something else
>"well, you shouldn't be selling this" yadda yadda
>acting like he knows the distributors and shit
>it is really cheap but i wouldn't tell him that
>just looks for any little thing to start arguing about just for the sake of doing it
>even though it was likely his fault and he dinged the dumbass statue against something
>have this guys name, look him up on facebook
>makes some bullshit post, completely incorrect to the situation
>people applauding him, talking shit about the store
>someone mentioned the legal aspect
>the argument continues on there
>same shit

who really wins here?