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DJI Mavic Pro: RC not connecting to Drone 2017-03-11 11:10:20 Post No. 3037301
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DJI Mavic Pro: RC not connecting to Drone 2017-03-11 11:10:20 Post No. 3037301
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Anyone here got a Drone?
Specifically, the DJI Mavic Pro?
My DJI Mavic Pro arrived yesterday just in time for a project shoot. But, i'm having major issues straight out of the box:
> Open package, charge everything.
> Download the DJI GO 4 app, go through the motions of signing up to DJI, activate my drone, etc.
> Turn on the controller, plug in phone and relaunch the DJI GO app.
> Download latest firmware, as prompted.
> It gets to 39% and stops for a few minutes.
> Suddenly, phonecall from my gf. She's stuck miles away and I have to come get her, she's got a show tonight.
> Get ready to leave immediately
> Phone rings. "Don't worry, it's all sorted now. I have a lift home."
> Okay, right, so back to the Firmware update.
> Relaunch app, no idea if the firmware completed or not. I assume it didn't, because I had to answer the phone. Wether the update runs in the background or not, I have no idea.
> Decide best thing to do at this point is reset the firmware cache and start again from scratch.
> Now, my RC won't connect to my phone, or my drone. It's constantly stuck in "connecting..."
>I've tried using the cable and directly connecting my RC to DJI Assistant 2 (on my phone, on my mac, on my pc), but even that doesn't recognise the RC. The cable is fine, i've tried it on the Drone and it recognises it. The problem is isolated to the RC.
> Spend the best part of yesterday looking through forums and apparently a lot of people have the same issue. the Firmware update got to 30-40% and then froze (I happened to answer my phone during the freeze, backing out of the App during the freeze)
Do I have to send this back to China?
No kidding, it took 5 months between pre-order and now to receive it. I'm fucking shitting myself at the prospect of going through all that shit again.
I know it's a long shot but i've tried everything I can think, can anyone here help?
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Back it goes I'm afraid buddy.
And have you flown a drone before? They take a LOT of practice to get good shots. I wouldn't plan a shoot within 6 months of it arriving.
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>>3037302
Thanks for the reply man.
No never flown before, but today I was supposed to be going out with a drone photographer and he was gonna show me the ropes.
To top it off my gf is breaking up with me by the looks of things. Today's a bit shit.
I'll take this as a tally mark in the 'Send back to China' column.
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>>3037301
what phone are you using? they have a list of supported devices out there somewhere. its not specifically for the magic pro but I bet it lines up pretty well.
I had similar issues and realized my phone was not supported. ended up repairing an old iPhone for all my drone needs.
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Yeah op, you can't stop the firmware update or you fuck up the drone. If you can't recover send it into the DJI center in CA. It's reasonable on return time especially for you mav pro users since the firestorm of loose quality control.
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>>3037388
Using an iPhone 5S. It says it's supported on the description. But who knows. Thanks for the tip anyway man.
>>3037413
>>3037302
So i've been in contact with DJI and by the looks of it, it's a common firmware problem and it needs to be sent back for replacement. So that's not too bad I suppose, at least they're exchanging it. Wait time should be a week or two. I'm okay with that.
Thanks for your help everyone.
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