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Anonymous
Comcast hit with FCC's biggest cable fine ever 2016-10-12 14:47:16 Post No. 78274
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Comcast hit with FCC's biggest cable fine ever 2016-10-12 14:47:16 Post No. 78274
[Report] Image search: [Google]
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Comcast hit with FCC's biggest cable fine ever
Anonymous
2016-10-12 14:47:16
Post No. 78274
[Report]
http://money.cnn.com/2016/10/11/news/companies/comcast-fine-fcc/
>Comcast is being forced to pay the largest fine the FCC has ever levied against a cable operator. Its offense: Charging customers for services and equipment they didn't ask for.
>The company agreed to pay a $2.3 million civil penalty and to submit to a "compliance plan," in which regulators will monitor Comcast for the next five years to ensure it cleans up its act.
>"It is basic that a cable bill should include charges only for services and equipment ordered by the customer -- nothing more and nothing less," Travis LeBlanc, chief of the FCC's Enforcement Bureau, said in a statement.
>The FCC said it received over 1,000 complaints from customers, who said Comcast charged them for premium channels, cable boxes, DVRs or other products that they never ordered.
>In many cases, the FCC said, customers expressly told Comcast that they didn't want the add-on options, but they were charged anyway.
>Complaints also describe how customers spent "significant time and energy to attempt to remove the unauthorized charges" and get refunds, the commission said.
>The complaints spurred the FCC to launch an investigation nearly two years ago. Today's settlement marks the conclusion of the probe.
>Under the five-year compliance plan, Comcast must begin sending customers special notifications every time a new charge or service is added to their bill. The company also has to add a way for customers to easily "block the addition of new services or equipment to their accounts," according to an FCC press release.
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How did this even happen? Did admin tell the salesmen to sign them up for more than they wanted? Or was it the sale staff trying to get commission?
I'm glad that they are monitoring them for 5 years, wish they would do this with other big lawsuits *cough* wells fargo *coucgh*
>Comcast agreed to the fine without admitting any guilt.
lol
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This is why Cable TV companies get lower customer satisfaction ratings than airlines and tow truck companies.
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>>78294
>commission
It is ALWAYS commission, the floor boss, the office boss wanting to mess with the clients for profit bwecause they usually never do anything.
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Is it true that Comcast is the only provider in some areas? How?
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>>78883
The answer is too long and complicated for a 4chan post but on the other hand there isn't any wikipedia page that explains this shit.
It has to do with the way CableTV lines were first rolled out in cities in the 1970s. Municipalities don't generally limit the right of any company to bury a lot of cable or put up a lot of utility poles (or even worse rent the use of the cities' own poles or underground infrastructure) all over their town. The way it was back then, the city granted exclusive rights to only one company. This was all backed up by the FCC at the time and by Congress. It wasn't until the late 90s during the Clinton administration 'Broadband rollout' that Congress got involved again and especially within the last decade that city and state governments started allowing more than one company to do roll out their own infrastructure.
tl;dr summary: the cities' usually don't allow companies the shared use of their utility poles
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