Returning bicycle on layway

>>980120
My mother also asked when she made the arrangement if the bike was 50/34 and could easily go up mountains and if the cassette was a 32 because "he will be going up mountains and all over with this" they said that yes it'd be fine, this would be the bike.
The bikes a 52/36 with a 28 in the back, which is definitely not what she asked for or exactly what I wanted or needed.

This is the first time I hear about this layaway thing, seems pretty shady

I would just ignore them

Talk to the manager, and suggest to him or her that your next contact will be the better business beauro and that the matter may have to be settled in small claims court.

OP, did your mom sign any kind of documentation regarding the layaway arrangement? If so, what those documents say will have to be abided by. But if it was an informal arrangement, you could likely do as the previous anon suggests and take them to small claims court - you just have to decide whether it's worth $145 to take the time to do that or not.

>>980134
My mother already threw $1000 at the shop, I can't really "ignore them," they have our money now.

>>980145
It was informal, all she signed (and I signed when I went there myself) is a card for the cannon-dale frame warranty, or at least that's what he said, it didn't have anything else written on it.

If my only option is to do >>980137 I guess I could do that, at least as a threat, then if they don't buy it scurry off with the remaining $800+ I get back and just leave nasty reviews of the shop.
Wouldn't have time to actually go to court as I will be leaving in a month on my way to Asia, or at the very least leaving across the country depending on what is needed for work.

>>980159
Well then, sadly, I think your best option is to pay the restocking fee they're asking for and get the rest of your money back.

>>980159
How did your mom throw down the money, and what state do you live in.

If she paid with a credit card it's time for her to get on the phone with her company. If the layaway restocking fee is bullshit it may be time to call them and see if they can do a chargeback.

Double check your states laws. Consumer protection laws vary state to state on layaway.

>>980172
Also, have you looked at the stores return policy? Buying out the bike then immediately returning it for a full refund may be an option. Especially because the bike they're giving you isn't exactly as it was described in the initial sale.

>>980172
She paid with a check that was cashed almost a week ago, so we can't charge-back or cancel the check.
I live in Texas, so I believe the laws are more on the seller-side of things.

>>980174
It's a small retailer, just some local bike shop that sells a few different brands by a local university.
It's their only store, and despite being open about three decades they have no policy and at first when I asked (when the owner wasn't there) they said they rarely get people asking that and said it shouldn't be any charge.

I'm thinking my best bet might just be going in, asking for the money back and just saying that the workers said there would be no fee, especially because I never rode the bike around or anything, while also throwing in that he's refusing to do the 20% now, which is what we discussed prior.
I mean, even if they don't fix the issue I'd still be saving money buying the same bike elsewhere because they hiked the price up so much at that shop.

>>980230
Don't even bother arguing over a restocking fee. From what you've said they're unwilling to provide the product you paid for as described.

Demand your money back in full, and don't take anything less.

kek so you're not getting a free fit and a free power meter, the bike shop explained to your mother what's perfectly good climbing gearing is perfectly good climbing gearing and i bet to hell she accepted that and she ordered a bike without first asking you which size, but the size is actually fine?

Sounds like you're just mad that the little shop doesn't have big shop prices, but no shit. The restocking fee is completely reasonable too, otherwise they're stuck with a bike they didn't want, and might not be able to sell.

Layaway isn't a scam and you're a princess.

>>980120
If they aren't sticking to their word, threaten to sue them if they don't give you back 100% of what you paid with no restocking fee, then go buy from a different LBS