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Hi /g/, just wanted to share my history and ask for advice.
>Be me, have a black leather LG G4 that's 1 year and 5 months old.
>Running perfect, I have taken amazing pics with the thing
>stops working the first days of March
>Get LG service number, they ask me for some pics of the device and then they pay for DHL shipping for me to send it to they HQ so an specialist can see it.
>I'm 99% sure its the boot loop issue.
>2 weeks later they call me, tell me the device has been fixed, apparently they replaced the entire mobo
>free of charge but I'm not so happy that they decided to fix it without consulting me first
>They tell me they will send it back to me after one week because DHL was on vacation due to religious holiday
>nothing happened
>not mad because I'm actually neck deep at job
>another week passes
>on the third week I decide to call them
>Yeah sorry, we don't have any info of your device ATM
>keep calling for 2 weeks
>Same shit
>Forget about the entire thing because of work
>It's mid May
>Call them extremely upset, demand my phone back ASAP
>They still don't know where the phone is
>isthisajoke.jpg
>keep calling them daily that week
>Next Monday I called them and gave them 48 hours to resolve my situation
>Forget about it again because of work
>Friday of that week they call me, tell me they have a tracking number and tell me my phone is already in my city
>happiness
>Call DHL
>that package was sent back one week ago because nobody claimed it
>I'm fucking furious at this point
>Open DHL's website to see the history of the package
>Shit was sent at the end of fucking April
>Call LG again, against my nature towards people that work answering calls, I call the girl a cunt and call their entire team as incompetent faggots, tell them I'm going with the federal consumer protection.
>ok bye
>Consumer protection gives you a response in about one month so don't really want to do it
>keep calling them the next week protesting for my phone
1/2
>>
>>61163081
>LG Costumer service sucks
why the fuck would you buy cosplay supplies at LG anyway
>>
>>61163081
you should have just done what i did and given the g4 to family before it bootlooped
>brother calls me up last week and says it started
>laugh my ass off cause he has no job and now no phone.
>>
>>61163081
cont.
>"We will try to solve this in the next 72 hours
>again, work keeps me busy for the next week, tired, I decided to give them a last chance
>It was today, the said the same shit again, they don't know where my phone is and they promised me to solved it within 48 hours...
WTF now
I kinda liked LG but this costumer support is BEYOND bad
I hate the Apple tax on their products but at least they give a fuck about their costumers...
>>
>>61163121
customer, sorry ayy, stupid ass windows phone
>>
>>61163204
I was selling it on a site that's like ebay before it started, I wanted to get a v20....
Not even the pope could convince me of buying a LG phone again...
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