Job interview

>help desk

Don't let the job kill you

>>60963172
80% of what you do will be turning it off and on again remotely. Because this is easier than explaining to somebody how to do it over the phone.

Networking will essentially require that you are able to identify a fault and resolve it. IE, turn it off and on again.

"OS" knowledge, unless the workplace has a heavy Linux presence, just means that you know how to install and customise software.

Job applications always big up on wording and "technicalities" to seem professional.

>>60963172
Why does OS worry you?

Is it a help desk job for private users or office users?
Onsite or external help desk?

>>60963172
How did you apply and what are your qualifications?

>>60963335
I was wondering maybe they need some guy who is good with powershell and stuff, also there's windows 10 environments which I never used at all.
There's probably some stuff I don't know about Operating systems.

Also, its a 3-4 hour test. which is why I'm worried. it's half on paper half practical test

>>60963367
I was always interested in computers. the only thing I REALLY don't know is complex microsoft excel functions and stuff, never really used it.

I have a CCENT qualification(cisco) and I know a bit of programming and webdev.
I applied through a job searching site, they contacted me, had an interview today, passed it, next week is a knowledge test interview.

>>60963197
Listen to this guy. The stress is real.

OS knowledge. Well if it's Windows you don't really need any "OS knowledge", just try common sense and Google. If it's something more involved like Linux, then yes, you need a good understanding of the OS.

Me and 2 other co-workers support roughly 700 Linux desktops (Debian and Ubuntu). You must have a great interest in Linux and a good base knowledge to be able to support the platform. We handle almost every thing that touches the client side of things when it comes to Linux at my work. Some examples are like setting up configuration management (CFEngine), running a installation server (FAI), package management and planning for new distro releases (Debian Stretch!).

For help desk:

- just know how to walk people through basic instructions, this is 90% of your job
- know how to delegate and document tickets to pass it off to another dept.
- try your best to develop some skill and move out of help desk asap because it's awful

File: IMG_0905.gif (994KB, 500x272px) Image search: [Google]

994KB, 500x272px

Don't give it too much thought as you'll leave by yourself within two years at most.

>>60963657
If you have a CCENT, you should be fine. Look up some CompTIA A+ practice questions if you're worried; they'll be similar to what you need. Anything harder than that, they will teach you on the job.

However, I once missed out on a job like this because I passed the first interview easily, then fucked up the competence test interview because they asked me to add a new user to the domain, and I added a new user locally to the machine. Adding users in Active Directory is probably as hard as this job is going to get.

>>60963837
>just try common sense
"Common sense" is exactly what got Windows where it is today; a perti dish for malware.
"Common sense ain't so common".
Mark Twain.