Am I being bugged??

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Oi cunts...
So.. need help.
I have charter internet, TV, and phone. Babysitting my siblings and a dude pulls up in a generic ass truck. Like, silence of the lambs when they use a flower van to raid buffalo bills fake house. He says he's from charter.. Replaces modem, and TV DVR box. While he's messing with modem again, I check. Model # on old and new DVR are EXACT same. Only w bright blue internet looking line and various other weird looking componentes are inside this new one. I as him why he had replaced TV DVR, as nothing was wrong with the old one. He says he doesn't know. Alrighty. Replaces router too. Leaves.. I mess with router (changing SSID and password and channel to optimize..) Call parents who aren't in. They didn't call for ANY of the before mentioned services. I call charter. They didn't send anyone out, though records show that we have a DVR that can now record things! (legend of zelda chest theme) I explain it is the EXACT same thing. We could record before.. She asks for account holder to come and call back. Fucking. Weird. Ideas? Pic of stuff in box.