Entry level IT

Pls respond

Sup OP, IT guy here. I've been doing it for years. The biggest thing is customer service. If you can make the user like you then it won't matter when you tell them their problem's not getting fixed immediately because they think you're awesome. Most of the time different offices use different software so no one will care if you're not familiar, they'll catch you up to speed. Don't worry, you'll be fine. Learn to dazzle, then solve the problem. Note: You will use Google a lot. That's okay, everyone else in your office is doing it too.

>>55405060
Thanks do u have any tips on how to make customers like me?

>>55405085
Well being attractive helps. Otherwise just be nice, try to explain everything in a way that will feel normal and not processed or corporate. People like when you treat them like people. For example, my company switched email systems recently to Outlook and most of the staff complained. Whenever they would call I would break the ice and say "Yeah you know I hate it too, but the decision was way above my pay grade, am I right?" And then they relax safe in the knowledge that they can bitch about what is a remarkably easy program to use. They're idiots, just be smarter than they are and don't let them in on the fact that you're not getting paid enough to deal with all the nuances of their bullshit.

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You can learn alot durring the Gentoo instalation process.