What went wrong? Why is their business flopping?

Because I can go to shake shack up the street and get better tasting burgers

>overpriced
>not a diverse menu
>throw fries into a bag which gets greasy
>shitty buns which ALWAYS break apart

I could go on. But I wont

Their burgers aren't anything special but cost more than other burger joints. They also shovel in a pile of soggy fries that are pretty bad.

There's a hip hotdog/burger place that makes ridiculous burgers for less than what Five Guys charges for ordinary ones.

>>7029207

I'll never understand why places that make decent burgers still use those shitty ass buns.

They don't serve beer/alcohol.
Average burger+beer>>>>above average burger

>>7029204
In London a five guys burger with cheese and bacon costs £9.50
That's about 15 dollars
What the fuck are they doing

>keep raising prices for no reason
>HEY WHERE DID EVERYONE GO???!?!

They raised the price of a single patty burger to $5.99 where I live.

Not worth it

Overpriced burgers and soggy fries

>>7029217
They serve beer in the UK

Too expensive to eat on the regs though. $22 meal...

>>7029215

I'm going to assume good buns have a short shelf life.

I love 5 guys. I think their burgers and fries are great. Its just too fucking expensive.

Burger, medium fries and a drink comes to around £15, which is around $23. For comparison, I could go to quite to quite a few different, fairly respectable restaurants and eat 2 courses from their lunch menu for £12.

>>7029225
They can afford the waste

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>>7029204
They've gotten cheap enough to hire Mexicans and we all know what happens when Mexicans work at burger joints

Five Guys is fast food, but you're paying luxury prices for it. There's no reason or excuse to pay 15 bucks for a burger and some fries with a drink when I could get the same shit at burger king for five dollars less. Not to mention their fries taste like shit. When I want fries, I want to taste potato and salt, not fucking peanuts.

They jumped the shark with their literally pint-sized six dollar milkshake.

because it costs m ore than every other chain of its quality tier

Sonic is better.

>does chili cheese tots

>>7029714
>Five Guys is fast food

Isn't it considered "fast casual."

Their game is slipping.

I went to mine a month ago ordered a double cheese with grilled onion, pickles, lettuce, ketchup, mustard for myself and double bacon cheese same toppings for a friend. There were two people in front of me. I shit you not it took 20 minutes, my burger was plain bacon no cheese with mushrooms, tomato, raw onion, and my friend's was just cheese with tomato, no onion, and pickles.

I was like what the fuck is this shit? Never has an issue prior to this.

>>7029767
Culvers is better yet, fried cheese curds are the ultimate side

In my area a little cheese burger from five guys is ~5 dollars which is only ~20 cents more than a burger from McDonald's or Wendy's

Everyone always complains that the doubled patty burgers are too expensive but there is almost a half pound of meat on the burger. Also s bacon cheese burger is 920 calories so it's basically a meal by itself.

If your fries get soggy it's cause you closed/crumpled the bag which trapped the steam coming off the fries causing them to become soggy

Also why is five guys always called out on being overpriced when shake shack charges ~70 cents less for a burger that is tiny as fuck

If you couldn't tell I work at 5 guys

>>7029782
>I shit you not it took 20 minutes

That's normal.

>>7029793
Not at mine. Ten tops with a few people in front of me.

>>7029790
Also you get free extra cheese and bacon if you want

>>7029790
McDoubles are like $1.50 or something

Who the fuck buys a nearly $5 burger at McDonalds?

>>7029793
>that's normal

Nope target ticket time is 7 minutes. The worse I've seen was 14 minutes and had a line out the door

>>7029836
My friend does like every time

I usually go to get some breakfast stuff and he usually gets a quarter pounder with cheese.

Also I was just comparing the two cause they are equally sized burgers at slightly different prices with a huge gap in quality

They tried to expand too quickly, and tried adjusting prices to a payment style that quickly fell out of favor. It turns out people actually want FAST food, not psuedo-gourmet at gourmet prices with their only real selling point being a bag of fries.

I have an In-N-Out, a Charburger, a local late night diner and a 5 Guys all within a few blocks of where I live. If I want cheap, I go to In-N-Out. If I want a good burger, I go to Charburger or the local diner. There is literally never a time where going to 5 Guys even crosses my mind.

Flopping? Says who?

>>7029205
are you in 631?

I think whataburger is better so go there instead if I want to spend $10 on grease

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>>7029204
Too much burger competition. When they were one of the few gourmet burger joints in existence I went there all the time. Now, I have smash burger, shake shack, flip burger, farm burger and other local options. More variety, more options for things to eat, cheaper/more expensive and better options available and holy shit is 5 guys terrible for you.

I don't know the scene overseas but in the UK there's all these "healthy burger" places opening up, they're killing it atm

Because Wendy's burgers are better and an equivalent meal is about 2/3 the price. I will admit I've only been to five guys once but I'll never go back.

>>7029767

Sonic, Inn 'n Out, Whataburger, etc. All better chains with at least comparable taste for like, ten bucks less and doesn't taste like it was made on my backyard grill.

>>7030132
There's a shake shack on long island?

>>7029705
What happens?

There burgers & fries are still the best.

>regular fry please
>here you go sir, three cups of salted fried salt, that'll be $7

>>7029814
Complain to corporate you'll get free shit and the store will be forced to step their game up

>>7030307

It's the not the customers job to improve the damn store.

>>7030316
But you get tons of free shit in return

Also customer feedback is important in any industry

>>7030316
Fucking commie

implicated in an unethical gaming journalism cabal

>>7029793
That's not normal, if the customer has to wait 20 minutes for a burger then it means that there's no runners helping the cook out.

You can get a better burger at Jack in the Box. Got a buttery Jack and some hashbrowns for like 4 bucks today. It's like 10 bucks for a burger at 5 Guys. Disgusting.

>>7029896
>psuedo-gourmet
It's not even "pseudo." You can't really say they're even trying to fake a gourmet experience when you have to sit next to sacks of potatoes and a peanut shell trough. It's just an incredibly overpriced burger that you get to watch a greasy teenager make. No thanks.

They expanded way too fast and couldn't maintain quality, while simultaneously raising prices.

I'm from VA and the early Five Guys were a bit pricey but the food was great.

>>7030958
I don't think the problem is quality, its just that it costs more than everything else that is in its category

grease pits are passe

>>7029204
When I first tried it I really liked it but the last few times I've had it there wasn't much value in paying the ridiculous prices for a fucking burger and fries. Their buns are fucking awful and fall apart every single time. The last few times I had their fries they were soggy and bland but covered with salt.

For 2/3rd the price I could go to a fast food place like Wendy's or Burger King. For around or on par of the price I could go to a better burger place and get a sit down meal. 5 Guys just doesn't even enter the equation for me when I want a burger and fries anymore.

they never expanded to calfironia

>>7030996
they are in California and still not worth it

>>7029204
> What went wrong? Why is their business flopping?

I wasn't aware that it was but if so, I'd guess its because while they've got the best fast food burgers, they don't have a drive-thru (or at least one hereabouts don't).

I'll only get Five Guys on rare occasions when I've got the day off. During the work week if I don't bring a sandwich, I'll just hit the McDonalds or Taco Bell drive-thru.

>>7029204
why do you say that? I actually manage their network security and they are doing some weird things.

>>7031022
>they are doing some weird things.
like

>>7031047
fucking answer my question fagoot. why are they flopping?

>>7029780
What the fuck you branding shill, stop pushing fast casual.

>>7029204
How are you getting financial data from a private company?

>>7030992
Exactly this.
The burgers fall apart if you so much as look at them sternly never mind trying to pick one up to eat it. The fries are a mess of soggy, potato-based sadness.
I generally go for a best-two-out-of-three approach when trying a new place (and, if it's a chain, preferably from two different locations) before passing judgment. Both times I went to 5G, I was left with disappointment and a lighter wallet.

For the price, $12.51 for a bacon cheeseburger and an order of fries (tax included), I'd prefer a burger and fries from a bar. One around here serves a half pound bacon cheeseburger platter with fries for $10.26, after tax, leaving just enough left over for a $2 domestic beer. And it's on a delicious fucking roll rather than a flimsy-as-fuck bun.

>>7030996
they are in California but that put them in direct completion with IN-N-OUT. So while 5 guys does a different type of burger (more toppings, larger default size), In-N-out still has a cheaper product that arguably is tastier.

>>7030110
Just OP. They're still growing rapidly

>>7030316
Customers are considered the most important voice in the industry. When you have a negative experience you're essentially getting paid for your feedback by getting tons of free shit

Becaise I spend $10 for a burger and drink with no fries.

Fuck that.

If they offered a $9.99 mean with a small fry I'd eat there more though.

>>7029204
>they have a call ahead option
>they dont make it till you get there

>>7029204
It stopped being cool

They're fucking expensive. I can eat at a nice burger place like Burger 21 and get a beer or a shake with cheese fries for the same price as a single cheeseburger and a small fry at Five Guys.

>>7029204
a) everyone's hopping on the high-end burger fad
b) as the business grew, so did salaries. More managers and tiers of management were necessary to keep the ball rolling, with the goal of growing the business at a certain, ultimately idealistic percentage. In order to keep their profits and paycheques above the line, they had to start picking away at their bonus system, most of which was aimed at keeping the front-line/kitchen staff happy.

>>7030996
I'm in SoCal and there's a bunch here but it sucks. Small burger and fries and a drink will end up to like $17. Paying that ,ugh to as well go to a non fast food place and get a burger proper

>>7034322
>for 15 years I played on the internet
>then I had to get a job
Okay

>>7029204
Burgers taste like shit. Crappy overcooked fries.

>>7029204
Their fries are always brown floppy and overdone

Their burgers are greasy shitpiles

cause the habit is better for the price

>>7030252
There is, but it's not in 631 area code

>>7029204
It sounds like a dirty porn movie

>>7029204

We got one in Glasgow recently, I went to have a look after hearing the hype.

It is expensive. Like, properly expensive for fast food. Burger wasn't bad, but when you consider for the same price I could get a good bar meal or a decent burger at a local place I really don't see the point.

At least McDonalds is cheap.

It should of stayed regional.

>>7029793
At a burger/BBQ place I used to work at, I could knock out several half-pound patties with several toppings in less than seven minutes. If you're unable to knock out 3-4 burger orders on a single grill and back-to-back, that's a problem.

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>>7035991
I meant that was normal for Five Guys. Last time I went to the nearest one, it took nearly 20 minutes to get my order. And yes, they make you pay first, so you can't just say "fuck it, I'm going to McDonalds" and then leave.

burgerfi was a lot better tasting to me imho

>>7029204
Way over priced, that's their problem. It's a good burger, but for the price and size, nah, just isn't worth it.

>>7029846
Your friend is an idiot, all their burgers literally taste the same, the only difference is in sauces used on em.

If I don't get breakfast, I'll get either mcdbls, or mc chickens(plain) I eat tartar sauce on my mc chickens.

>>7036002
You can say fuck it demand a refund

>>7036002
Unless there is a line infront of you, a line of atleast 6, and the grill is already full, it should not take 20 mins, that's ridiculous.

>>7029204
hey 5 guys, I know you're monitoring this thread.

in seattle, the prices went waaay up. I enjoy the meal (that selection of toppings) and great customer service, but it was seriously like $15 for a cheeseburger with bacon and a small fries.

I can go a diner in the university district and get a 1/4 lb bacon and egg and cheese topped burger with fries for $8.50. or if I feel really hungry, have all you can eat mongolian grill for $10.

bring those prices down and I'll come back, but for now it's just not competitive.

oh yeah, and caliburger opened last week. you're fucked.

I ate there 10 years ago in Virginia. It was okay, there's one where i'm living now but if i get fast food, i just get two McChickens from mcdonalds.

>he doesn't have a Zinburger in his state

Are you people too poor to buy a nice Kobe beef burger?

http://www.zinburgereast.com/assets/0215_zin_full_menu_web.pdf

>>7029204
>$11 burger and fries
>slimy and drippy
>fries are burnt and oversalted and dripping in grease

>>7036872
>Seattle
>prices went waaaay up

How's that $15 dollar minimum wage treating you?

Sorry, not their fault here. They are a business with a bottom line and it's a simple cause and affect if they want to continue to offer you their line of products at the same quality.

>>7036872
Also Five Guys your fries are frequently underdone and the portions are occasionally lacking and there's never enough cajun spices

>>7036927
I sure as heck didn't vote in favor of the new minimum wage.

the 5 guys I'm referring to isn't in king county where the new law will apply though.

>>7029204
Did I miss some news, are they flopping in the cash department?

>>7036920
Just reading that made me hungry for the taste of oily salted potato-noodles.

>>7030275
The restaurant is well staffed.

>>7037093
>underdone
maybe
>portions lacking
literally never, fries are always overflowing
>never enough cajun spices
you are addicted to salt? they use so much of it I fear kidney stones

I love it, they're just too expensive.

Just had it actually. Was delicious.

>>7029790
>If your fries get soggy it's cause you closed/crumpled the bag which trapped the steam coming off the fries causing them to become soggy

I hate this. Local cheesesteak joint has the same problem. But they put scorching hot fries in a foam tray that closes, which wets them up fast. But no one else's fries fuck up when you serve them in a bag.

>>7030316
If you're not gonna complain to the right people just stop complaining period then

Maybe this is why

http://www.nbcmiami.com/news/local/Fight-at-Five-Guys-in-Miami-Beach-Caught-on-Camera-339654622.html

>all these West coast fags talking about these competitor burger chains that don't exist in the rest of the US


Are almost all of the 5 guys in California?

>>7037333
I've seen them in Texas, Ohio, D.C., Virginia, and Maryland. Elsewhere you'd have to google

>>7037333

If shitty 5 guys is in Cali then they need to send us some fucking In-N-Outs. I'm from VA but was in Cali for business a couple months back and I deeply miss In-N-Out. Their fries are nothing special but the burgers are great.

>>7037333
Its literally the only meme burger chain we have in Massachusetts.

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>>7037374
If you're ever in the Inland Empire, I recommend Farmer Boys.

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I live in SoCal and all my friends say that they're boycotting Five Guys for their involvement in gamergate.

>>7036872
It's 13 for northern Chicago suburbs
Went there for break one week at work since I hadn't been in a while. Ain't fucking going back anytime soon. I'd rather just get a cheap burger from something like Sonic

>>7037399
As in they lent their name to it?

>>7037388
Mass only has 5 guys, red robin, ruby Tuesday's, and local burger places like fuddruckers and Wahlburgers

Need some White Castle and something else too

>>7037399
Way to hang out with complete autists

>>7029204
They grew too fast and went their quality go to shit

Honestly it's not even the same burger place any more because the pattys are so shit

>>7029207
>throw fries into a bag which gets greasy

This bothered me the most when I went there for the first time

>>7029204
Because no one wants a $12 burger

>>7037580
> missingthejoke.jpeg

That comment is fucking primo

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>>7029207
>patty grease/juice always pools straight to the bottom of lining paper when you eat it
>have to turn the burger aroud to avoid eating the paper that stickys onto the bun and patty
>bun falls apart

Maybe because they chose a shitty name for their restaurant .

They're losing meme status

>>7037392
Farmers Boys is good. Although it's better if you go inside, they take a while to make your food sometimes.

They are good but overpriced. A single bacon burger with a large fry and drink is like $15. The fuck?

>>7030252
Yes in Garden city

>>7036611
Burgerfi tastes identical to shake shack, so they're both leagues better than five guys

that said i like five guys, the burgers just taste way too greasy. I physically hurt after eating there

>>7029783
this desu senpai

>>7037724

$12 dollar burgers are fine. But you can get better burgers for $12 than at 5guys.

Because it doesn't exist here

Because zoe quinn

>>7029204
For me it's price. I love their burgers but can't eat there often. I don't eat out (minus occasional fast food when I don't pack lunch) but 1-2 times a month and I'm usually looking for something other than a burger I can make comparably at home.


>>7037752
Every 5 guys franchise I've been to wrapped their burgers in aluminum foil. This includes NC, VA, and CA. Where the hell do you live?

Too fucking expensive. I can get a meal at In-N-Out for like half of what a burger and fries with no drink costs at Five Guys.

>>7039375
>In-N-Out
I found the perfect burger and fries combination is the former from In-N-Out and the latter from Five guys.

>>7039386

Just get well done fries from In-N-Out.

For the money you can go to a real restaurant and get a burger that isn't a piece of shit.

That's why.

>>7029204
It's not something you do often; it's embraced being pure guilty pleasure food.

My father is probably morbidly obese and he won't even his up a Five Guys more than once a season because he knows it's too much. Hell, I only go once a year (There are three near where I live and it's a decent joint when meeting up with school buddies).

Five Guys doesn't serve something anybody in their right mind would eat regularly.

We just barely got a Five Guys up here in northern Utah. The burgers are alright, but sloppy as fuck. The fries are always a salty soggy mess. And they are fuck all expensive.

There are dozens of better burgers for cheaper.

basically the mcdonalds of "fast casual"
>quality goes down
>prices go up
>trying to coast on reputation alone
can't wait to see what gimmicks they pull to stay interesting

>>7029836
>Who the fuck buys a nearly $5 burger at McDonalds?

Here in Sweden the McDonalds burgers are ATLEAST 7$ for the BURGER only... pls send help

>>7041284
>We just barely got a Five Guys
Really? What happened?

>>7041287
>"fast casual"
You're worse than those "za" fucktards.

>>7041764
LOL

But you get "free" healthcare and "free" education, huh?

>>7041764
this, Amerifats take their McDonalds prices for granted, that shit is expensive everywhere else

>>7041780

Pretty much.

>>7041786

Yepp, can't remember last time i ate out in the town im living in, and it didn't cost atleast 10-15 dollars... (pizzas, hamburgers and kebab etcetc)

can't believe people eat this much fast food and actually debate it

>>7041807
Don't worry, anon. Someone will eventually buy enough of your potatoes at the market and you'll be able to afford a small McDonald's fries.

>>7037333
No idea where you live anon, but I'm originally from NY, now live in MD. Five guys are common in both states, and throughout the northeast US.

>>7029204
It's just not that good. Whoppers taste better

>>7039368
I live In near san marcos, it's been at least half a year since i last ate their so i'm probably getting shit wrong

>>7041776
fast casual is a real term dickface

>the fries taste too much like peanuts and not enough like potato/salt
>general quality has gone down the shitter
>increasing prices on already expensive shit
I used to eat Five Guys all the time, but their food really just isn't good anymore. Shame too since they're the only easy burger joint in MA

>>7042095
>Lettuce and mayo sandwich is better than a "real" burger
What a time to be alive

>>7041826
>if you dont like fast food you must be poor

you don't think before you post, do you?

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>>7042095
Mmm, yum! Burger King sure is tasty!