To any newbies here I give out a warning to keep your fingers of Poloniex. They have by far the worst supprt/tech team out there. I have been waiting for an answer on my ticket concerning a transaction that got stuck because i acidentially encrypted the NEM message that is used to identify and link me to the transaction.
I'm just saying be carefull with those faggs... if you have a lot of money on this exchange i woould be worried because for me there is NO chance for now to contact them. Nothing ... twitter, supportsite, email, reddit fucking nothing. I hope i can safe some of you guys the shit i am currently in and for me its only 4k $
cheers
Polo employee here.
Can you describe the issue and provide your wallet address and private key? I'll get it taken care of.
>i fucked up
>it's poloniex's fault
nigga I've been waiting for a reply from kraken for over a week you don't hear me bitching
Looks like you fucked up op, don't expect anyone to hold your hand in crypto.
>>2692552
>you got goxed
get cancer
>>DCFgb7sWDCFgb7sW
thank you so much dear sir i really apreciate the fast answer
>>2692552
I learned my lesson after they held 67k siacoins from me when it was mooning in early-mid June.
It took them 2-3 weeks to release those funds AFTER SIA released a fix for their wallet issues. There was NO response from them when they did it-- nothing.
It was right around that time they disabled the troll box and stated they're now focusing on support tickets.
If everyone had a shred of intelligence, GTFO of Poloniex.
I moved everything to Bittrex, and couldnt be happier; however the fees there are much higher.
You get what you pay for. When shit is mooning, you need reliability, and Bittrex has it.
I once had a deposit credited twice. They never contacted me about this issue. I withdrew all.
To me that's a huge red flag.
>>2693689
I also had the sia issue, but it was not poloniex' fault.
The support answered me couple times within 1 hour. So I think, they trying hard to make it work.
I have 30 btc on polo, not worried at all, and yes, I constantly withdraw tiny amounts all the time for ICOs and stuff.
I'm waiting to get verified to level 3 (more than 25k) for more than a month now.
I don't like the bittrex interface especially the graphs, everything looks like shit, polo has it better