Trying to get hired but something dumb came up

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So I applied to EZ Pawn and I was practically set to get hired, except my assessment came back "against my favor", as it was put to me. I had to hang up and call back later as I was at my current job. Having called back three times to get a hold of the manager, I asked what specifically it was that kept them from hiring me and he said it was only the assessment that the company has as it is above his head they can't accept me. However, he said he'd ask if there was a way a could retake it and he'd call me back within an hour so that I wasn't kept hanging.

Is there anything I could possibly do personally to resolve this?

The job itself is convenient in a number of ways and I hate giving up so easily. I was thinking of telling them I may have messed up because I used my phone instead of a computer to answer. Something along those lines.

I'm still waiting for his call btw. I'm 20, trying to get back into school. I am trying to leave my job at a restaurant that I hate. I had someone vouch for me the entire time so I feel even more obligated to make this work. Its been rather difficult for me to get interviews and this one was promising until as of today.