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I need any advice I can get.
TL;DR - I think my care providers are holding me hostage so they can get as much money from me as they can get.
I've lived in supported accommodation for 2 years and 10 months. 1 year and 5 months into my tenancy I was asked to pay a care service charge to the company that "provides" my care. I don't receive any care from anyone, I do everything on my own and I'm fully capable of looking after myself although I might go to some extremes to do so. I don't like the idea of others doing things for me that I can do already.
For the past 15 months I have tried to get my care plan cancelled so they will stop charging me £82 a week for care I don't receive. My care "providers" are the ones who need to sever my care with them, but they haven't done a thing in 15 months and the charges have piled up to around £5000 and rises each week.
I've tried the best I can to resolve this issue to the point I spent months pretending I had no financial problems so I didn't consider hanging myself. This isn't a cry for help, it's a call for advice on how I can get this matter corrected.
I shouldn't have allowed this to go on for so long, but a lot of the staff and managers kept reassuring me that they were doing everything they could. Old staff and managers would leave, then new ones took their place only months apart and my case would be closed and re-opened, having to repeat my circumstances to a whole new cast of people every time.
I currently have a social worker trying to help lower the charges, but myself, my family and even a large part of the staff believe I should not have to pay a single penny. I put in my claim to cancel my care 15 months ago with the intent to move out on my own. I've been fed lie after lie as if they are trying to keep me here so they can get more money from me.
Is there anything else I can do?
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I'm afraid you might have to sue them for a lack of engagement on their side. Try to see if you can talk to a lawyer or if one of your relative might know a contact. If you paid for said services but received nothing for so long you can sue them obviously.
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>>18438237
>Is there anything else I can do?
What you really need is legal advice. You shouldn't be asking about this here - even if there are any lawyers browsing /adv/ right now they're probably not licensed to practice in your jurisdiction and aren't specialists in this particular kind of issue. Close your laptop, contact an attorney.
I will say this, though: do not pay them one single penny until this matter is resolved.
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>>18438251
>>18438261
I've never paid anything to them. But thank you, I had sort of hoped it wouldn't turn to getting a lawyer/attorney involved
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Sounds like you are in the UK. Try contacting Citizens Advice. They offer free legal advice
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>>18438509
The care charge might be paid by everyone, a bit like a service charge or maintenance charge which you pay whether you use it or not. If you needed help in the night can you call on the staff?. Are you getting some kind of financial support from social services like disability payments.
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>>18438237
OP, I specialise in this kind of thing and can give you more advice but I need to know a bit more about your situation.
The company who provides your care - are they an in-house company (related to your tenancy), or do they exist privately, separate your building/landlord?
Can I also ask why you are living in supported accommodation? Do you have an illness or disability?
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>>18438592
T. PPI specialist
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