Looking for some legal advice on what to do here regarding a

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Looking for some legal advice on what to do here regarding a insurance policy. Also Canadafag.

>Mother passes away
>insurance company sends a representative to our home for my mothers policy
>representative tries to sell us into putting the money into a retirement fund
>we tell him we want it deposited directly into my fathers account
>biggest thing is my father is already retired so why the fuck do we need a retirement fund
>unfortunately we are complacent and don't photocopy any of the forms he filled out
>find it odd that he left no copies of anything
>we call him the next day to confirm with him that we want it in my dads account and he agrees
>dad contacts insurance company eventually, they tell us a cheque has been sent out and that we'll get it within the week
>more than a week goes by, we assume the cheque had been delivered to the wrong adress or something stupid
>turns out the fucker took it an deposited into some account, no fucking idea yet

So how fucked are we? I'm worried that we don't have enough evidence too escalate this.