>be me >Have ZenFone 2 >It breaks >RMA >Has a

File: asus_logo.png (11KB, 800x256px) Image search: [Google]

11KB, 800x256px

>be me
>Have ZenFone 2
>It breaks
>RMA
>Has a scratch
>Worried Asus will be a bitch about a scratch that is on my screen
>Send it in
>Get it back
>Fixed
>Now screen thinks I am tapping when I am not
>Same issue as before reappears
>Asus pls

BTW the original issue was that my phone would turn off when unplugged and then one time it shut off and wouldn't turn on

>File another RMA
>Send it in
>Get email from warranty department Easter Sunday afternoon

I don't see email because they sent it on Easter Sunday and I am with family

>pay up
>Check email today
>"Give us the value you of your phone in 48 hours or we send your phone back"

I called them and they said they won't do an incomplete repair, so they can't fix just the power issue, unless I pay $128 for them to fix both issues. But I was told that because this has happened twice that I can just a replacement. When I called today they said it doesn't say replacement on my RMA file. I have screenshots of the tech support chat that said I could get a replacement. Have any of you /g/uys dealt with Asus RMA service? What do?