I sent a six-month-old laptop off to Dell for repair after the

>>56149255
What model?

>>56149277
XPS 13.

>>56149255
They replace everything they think they have to. Better safe than sorry when you don't know what you're doing.

>>56149255
>OS reinstall
You are cucked.

>>56149322
I already had Windows 10.

>>56149255
they used it to play frisbee golf

>>56149255
Basically, they replaced the computer. But because the service tag has to transfer, they replace the parts instead.

>>56149403
Taking labor into account, that seems like it would be even more costly than doing a system exchange.

>>56149255
Warranty I hope?

>>56149255
They replace common wear items so you dont end up sending it back in a few weeks

>>56149862
No because regardless they have to fix the thing. Giving you a new one and having to sell a refurb makes little sense when we can effectively give you the refab and not need a new one.

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>>56149304
Yeah Dell has so much stock of a product before they put it on the market that they can repair everything for free there a lot better than HP

>>56149255
That's what happens when you spill liquid on it you cunt.

>>56152915
when people spill liquid on their keyboard and think it's broke
literally leave it to air dry

>>56149255
I bet they didn't even look at your laptop.

>>56149255
>mechanical part replaced
What??

>>56152695
That doesn't make sense anon, it would be cheaper to toss his laptop in the recycle pile and send him a brand new one.

>>56154266
that one fuckin got me lmao

>>56154444
nice quads

Most Big Service Centers hire the mentally incapable for a Tax write-off, so It's honestly not surprising.

I recently sent a Laptop with a bad stick of ram and they replaced the top and bottom casing, Motherboard, Palm Rest, Keyboard, Battery and LCD panel.

So I assume;
>>56149337

>>56149255
>all that shit

so they sent you a totally different laptop back?

>>56151678
Yeah, thank Christ.

They only did that so they could send you a refurbished model back. They didn't replace shit - they sent you a different laptop.

>>56149255
I hope Lenovo has the same kind of service for their consumer laptops ;_;

>>56156280
The plastic bit the keyboard and touchpad are set into is the same, at least. It has an etching.

>>56156316
thats...fucking weird

>>56156316
Is it a penis shaped etching?

>>56156349
I like to add little flourishes to my things. Worse case scenario, it gives me something to tell the cops if something gets stolen.

"Yeah, Dell laptop with a hornet carved into it. Can't miss it."

>>56154266
HDD.

Yet another reason to purchase the new Apple MacBook Pro with Retina Display.

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>>56149255
>get ThinkPad's display replaced under warranty
>they also give me a new keyboard and palm rest

feels good, man

>>56156618
But that is Apple's exact policy.

>>56156292
my g50-80 fried up a month ago, i took it back recently

they have done something similar, replaced all but the chassis. unless they copied the scratches

>>56154444
It's possible this is what happened.
>underpaid, unskilled worker unscrews chassis
>looks
>no time for diagnostics
>put HDD in HDD cloning machine
>stick old chassis around new guts
>stick new cloned HDD in
>send it back
>another successful pc repair.

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>>56157093
Sounds very possible i used to work at another pc company and this kinda of thing happens a lot more than you think.

>>56149255
They listed the same for my phones (both HTC and Sony) and I confirmed they did not replace jackshit.

They just lie on the paper, that's all, OP.