Any suggestions how to deal with an eBay scammer and their shitty

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Any suggestions how to deal with an eBay scammer and their shitty seller support? Nothing adds up, there's tons of evidence on my end, but I've spoken with several eBay reps who have literally told me there is nothing I can do.

I have an eBay storefront that is several years old with around 2000 feedback, 100% positive. The suspected scammer is less than a month old with only 1 feedback. They are domestic, so no int'l b/s here.

A couple weeks ago, I sold a Macbook Pro and a Macbook Air on the same day. Shipped them both on the same day. The MBP buyer (suspected scammer) claims to have received the MBA instead. I've messaged the MBA buyer to see if they were mixed up also, but its been over a week without a response. These are the first and only Macbooks I have ever sold.

A MBP weighs a couple pounds more than the MBA. I've checked my shipping receipts from the post office, and going by the weight alone, they do match with the correct shipping addresses.

The MBA I sold was a 2013 model with a blue protective cover installed. The scammer has provided pictures that show a 2014 model, different serial numbers than mine, and they did not receive a protective cover.

I've called eBay support no less than 4 times in the past week, and every person tells me I have to offer a refund. The last rep I spoke to literally told me that there is no way I could win this case unless the buyer admitted to lying about the item. No amount of documentation or evidence would help decide in my favor. Any of my inquires about the absurdity of the situation were dismissed and I was told "this is just the risk you take selling on eBay"

What the hell can I do? None of this makes any sense.