i have a job interview tomorrow for a call center, anybody got any experience with that type of job?
any and all info would be really appreciate it.
Dress to impress. Tell them you have patience and can tolerate angry customers and understand its not their fault. Make sure to tell them if you speak more than one language. Be confident and you're a shoe in
Escape while you still can and never look back..
Enjoy the pinnacle of your life is slaving away in a call center.
Theyll ask the general interview questions. They might give you a basic computer literacy test which of course youll pass since youre here. Sometimes they make you read something out loud so they can be sure that you will sound clear over the phone (enunciate).
Not much i can think of that really goes beyond any other job interview. As always, confidence is the key
i'm from a shitty 3rd worl country in these parts call centers are really good, they pay a lot compare to other jobs, especially when you consider all you do is speaking on the phone.
I never did this job and I cant help you for what they will ask to you for it, but I can give you easy and simple tip, its the same for almost any job interviews.
The first thing they will notice even before you speak is how you look. Not your face of course, but the clothes you choose and if you're "clean" (hair, beard). Its a good start if you re looking good. they will assume you're at your best for an interview, so if you didnt take a shower and you wear an old megadeth tshirt, they will assume you're not responsable and they dont want that kind of worker, no matter what is the job. More than 50% of their decision are made with their first impression of you.
Be polite and show them respect. Look at them when you talk, be confident and answer their questions with conviction. Dont be stressed, shit happens sometimes, we are all humans, so dont let a little mistake becomes a big one. They will forget it quickly if you forget it quickly. Show them you wanna work for them and you wanna do that job. And be ready to tell them why.
Dont try to impress too much. And be smart ; Its easy to find out the kind of answer they want to hear, give them that answer.
Be confident, you will have this job. Sorry for the long post, but it help me too with my english! I Hope Its not too hard to read and understand. Im still learning english, maybe I should call at your futur job lol!
Good luck buddy!!
I did call center stuff for a while. Stress that you are great at quickly pronouncing names that pop up on a screen as soon as the call comes in (if it is inbound call management). I got the name Supakornwanichasakul (no joke) and got it right on the first reading and they loved me for it!
The ability to make a script sound real is also a plus - a little acting is involved.
Also stress that you are punctual - usually they have you sign out of your phone station on a break, and then sign back in. If your break is 20 minutes, don't let the sign in log for your headset read 21 minutes.