Hey there guys,
I work as a technical support agent for Web.com and I have an exceptional knowledge of domains, DNS, email troubleshooting, and technology in general.
I did however speak with a gentleman tonight regarding a block of our companies IP addresses appearing on a blacklist.
One domain, with email provided by us, was being flagged as spam when sending to a particular domain with another company. GoDaddy.
I advised him that the email was being delivered successfully, and that he could whitelist this particular domain name to prevent the message being delivered as spam.
He was insistent on the fact that a block of our IP addresses were on this global blacklist though, and we should work to get them removed.
I spoke with my supervisor, and he insisted that the issue lies with the recipient's email provider and not us. He mentioned something about the way that this person obtained these IP addresses that appeared on the blacklist, and told me that they were irrelevant to the problem.
He attempted to explain to me how IP addresses work when it comes to sending email, and for the life of me I could not wrap my head around it.
I apologized to the customer for not having more knowledge about how they work, and reiterated what my supervisor had told me. "The issue is not with us, it's with the recipients email provider."
The customer pushed back and said while he doesn't agree with what my supervisor was telling me, there were some things that he could do on his side to resolve the issue.
1. The email was successfully delivered, so I understand that the blacklisted IP addressed are irrelevant in that sense.
2. Our blacklisted IP addresses remain on this global blacklist, but my supervisor could not seem to care less about that fact.
Question: What the fuck am I missing? Why shouldn't we be working to get our IP addresses removed from this global blacklist? Why is my supervisor insistent that the issue lies with the recipients email provider?
Check spamhauss or something
why
do
people
type
like
this
now
??
>>62174742
spacing
although
I
Always
thought
I
Was
the
first
to
do
so
and
than
other people
started
doing
the
same
>>62174742
double spaced academic papers