not sure if this is the right board, but i am quite puzzled i

File: hpENVY14_2[1].jpg (41KB, 613x414px) Image search: [Google]

41KB, 613x414px

not sure if this is the right board, but i am quite puzzled i have an HP envy 14-1211NR (LN051UA)
i purchased 16 gigs of ram for it, as far as i can tell the manufacturer didnt state that would be out of spec.

It's higher in clock frequency, but as far as i know that's just a rated speed the manufacturer will guarantee, so it should just clock itself down(as far as i can tell, it does to 10XX~mhz) the ram is rated at 1600, replacing the laptop's 1333mhz

the ram module itself i replaced i cant find the voltage on but the receiver says 1.5volt on it, which is precisely what the ram asks
(CORSAIR Vengeance 16GB (2 x 8G) 204-Pin DDR3 SO-DIMM DDR3 1600 (PC3 12800) Laptop Memory Model CMSX16GX3M2A1600C1 )

Now the interesting part:

with the new ram installed, if i go directly to the BIOS, and it doesn't detect it, it detect the 6384 mbs that it had installed originally.(2+2+ the graphics 2 in a shared pool. i run the bios' memory test, and it passes, but does not change the number.
window's memory test it passes and runs no problem.

if i try to run windows, or memtest 86, it will boot for about 10 seconds and crash out.

ive tried doing a cmos reset, and it did reset the clock, but sure enough 6384 mbs of total memory detected.

HP's support software runs, i havent run it's memtest because it has an estimated run time of 8 hours 40 mins, i won't not do it, just not right now. but when i ask it for info, it says exactly what's in there the 16,XXX megs of ram, running at the 10XXmhz (that's how i know it's running that)

leaving me at a loss, the bios cant see the ram, but presumably everything else can.

ill probably let HP run its diagnostics, but my confidence isnt super high, i have tried reseating the ram with no luck, and ive tried putting the old ram in, boots no problem.

i don't think re-installing the OS won't help because as i mentioned before, it does the same crash when running of the removable disk/memtest86

pic somewhat related, it's in the same family