I have been working for a AT&T call center in the Advanced Technical Support department for android cellphones for quite a while now (I take phone calls from customers that need help with their phones) and I have seen some pretty stupid people call in and ask ridiculous questions. AMA about AT&T, calls etc. I'll try and answer as best as I can
>>704897687 FUCK YOU AND FUCK EVERYONE ELSE THAT WORKS FOR THIS SHIT COMPANY. JUST FUCK THE HELL OFF AND GET THE FUCK OUT OF HERE YOU ASS FELCHING WHORE JUST GO FUCKING KILL YOURSELF AND FREE UP THE OXYGEN YOU WASTE EVERY DAY FOR THOSE THAT NEED IT MORE THAN YOU EVER HAVE, FUCK YOU
>>704900268 I've taken so many calls, it's hard to pick just one.
Half the time when people call in yelling I'll either just mute my phone so you think the call dropped and you will just hangup, ill mess with you and take 20 mins to do a 2 minute task, or just put you on hold while I talk to my colleagues about how much of anew asshole you are
>>704900476 I don't ever work with our home Internet service only wireless service, however I use to work for a cable/Internet/home phone company in the past and the service really depends where you live, the speed on your Internet, what your doing on it, modem/router strength and how many people using it.
I've seen people call me saying how good our Internet was and people calling in saying the opposite, it all depends on your setup and where you live
>>704900476 Xfinity sucks because you share bandwidth with your neighbors. AT&T may not be able to offer you as high of speed though depending on where you live. If the have uverse internet in your area or gigapower, you're good to go.
>>704901650 I have at&t dsl 1.5, I'd like faster....I try to upgrade and cs says its not available......do you think they are full of shit or is there anything I can do to get faster speeds? AT&t is the only thing available.......
>>704902329 They wouldn't lie because they get a commission on the sale. It's just physics. If the cable that brings the service to your location is beyond a certain footage, only certain speeds will work.
This is convenient. I'm currently looking into getting a floor sales position at ATT (school and paying my own way is emptying my bank account, can't save money on slave wage). My job experience includes about 2 years of food service and 2 years of manual labor. What do you think my odds are?
>>704902516 10-4....I had a 6mb and to make the story short it got cancelled......then when I was setting it back up the next week they say DSL isnt even in my area lol....finally after a lot of run around I get it back but only at 1.5........
>>704902516 Exactly, when I worked in the Internet cable department at another company we made $2 commission on every upgrade, may not seem like a lot but if you can upgrade multiple items on someone's account and you talk to 30 plus people a day, it adds up. Any more money on my paycheque the better
>>704902963 Ah, your area may be getting upgraded to uverse internet. They usually try to stop selling the dsl product and you have to fight about everything during the transition. If they offer you the uverse internet product you should be able to get back your 6M or even higher depending how close you are to the office.
>>704903093 OP HERE: We don't use opus, I use telegence, clarify, torch, pears, system x just to name a few, in tech support we have like 50 different tools the ones I listed above are the most common ones I use
>>704903293 OP HERE: Don't be nervous on your first call, everyone always is, some even cry. Just remember the customer has no idea it's your first call, they think your the expert so just sound confident like you know what your talking about even tho you don't lol
>>704903726 I used to have Uverse, I'd love to have it back.........im in a rural area now and I kinda get the vibe from them that they don't really wanna fool with maintaining the lines out here.......
>>704903912 OP HERE: it's because of people quitting mainly, we have impossible to meet metrics, you can never be 100% in all areas. Once you improve in one area you will go down somewhere else, management is always on your back and you get yelled at by customers daily. It's quite stressful
>>704904505 One quick warning: if you have AT&T service yourself and go to work in a call center for AT&T, DONT EVEN FUCKING THINK ABOUT OPENING UP YOUR OWN ACCOUNT. Guaranteed firing. They monitor EVERYTHING you do on the computer.
>>704904614 Truth. It's amazing to me that I can be 135% one day and 8% the next when there will be no noticeable difference in my days. At least in the field we don't deal with commission shit, it's just some dopey gift card every month if you hit all your goals.
>>704904505 No problem, everything you learn in training gets forgotten on your first call lol Thanks for the kind works, customers like your self always gets the best service, at least from me. I appreciate you actually being human
>>704904839 Very true. They know what your clicking on and record your screen etc It's not over exaggerated either I've seen people get fired, I've seen one person get legal action pressed because they gave them selves a 200$ credit
>>704904904 Yeah in tech support we don't worry about commission, we get weekly prizes and give aways for the agents to keep moral up, and we have perfect attendance bonus's if you show up for a month straight without calling in sick lol
>>704905327 I know they frown on us installing or repairing any of our own services but most of our bosses know that us "old guys" won't let anybody else touch our shit. We don't have access to account stuff so the most we could do is wire up some jacks or give ourselves free router upgrades and our departments don't really care about that type of stuff.
>>704905327 A few years ago we had a mass firing where I work, 20+ reps and 5 supervisors. Some were crediting their own and friends/families accounts for money, a couple were triggering phone upgrades and mailing them to themselves to then sell on the intertubes.
>>704897687 Around the time the newest phone hits the market, my phone starts to run like shit or completely breaks. I have at&t and I'm fucking tired of feeling like i'm forced into upgrading.
it happened both with apple and samsung. now i'm stuck with a 6s plus when i really wanted the note 7, but i couldn't wait after you fuckers raped my phone. i'll fucking slash your fucking throats you conniving pricks
>>704906106 at&t. Not much other way I could know this. they were going into telegence to credit their bills and system X to trigger upgrades, then change shipping addresses. They are damn lucky at&t didn't press charges.
>>704906314 OP HERE: this may be a surprise to you but no one uses your phone but you, learn how to manage your device better and stop blaming people for your ignorance. Shut the fuck up and throw your phone in a river ass hole
>>704906715 Op here: Telegence/clarify are actually made by a different company which leases the software to many providers. I worked for another telecommunications company before I worked for AT& Tatum and we used the same systems they where just called something else
>>704906788 thats just the attitude i expected from a lying scumbag like you. i had my phone replaced for free because you morons were too stupid to figure out what the hell was wrong after remoting into my device.
i take good care of my shit you stupid fuck or i wouldn't have got a free replacement, so fuck you
>>704906314 Prepare to be shocked: The only reason your phone starts acting up is...............YOU! That's right, the dumbfuck that fills their phone up to capacity with tranny porn, big black cocks, and the viruses attached to those files is the one responsible for their phone being fucked up, not us! Imagine that!
>>704907071 Has it been predominantly during the summer months or has it been going on since before that? What speed profile are you on? I'm betting that you are having a heat related issue at the RT that serves your area. The things that will help a local technician are notes about the specific conditions of failure. Was it raining? Was it at a specific time of day? Was it hot/cold? Windy? You'd be surprised the dumb shit that causes long-term intermittent outages. They can be almost impossible to solve without either information or luck.
>>704907635 Well i havent had it that long before the summer. I got it around febuary and its just gone down whenever. Its around 70 degrees outside right now and it just went out. I have a nvg589 motorolla its 18mbps down and .66 up. It has gone down during rain. Low temps (for summer) and the likes.
>>704908074 No, you send your iPieceofshit back to apple, under warranty, they realize you're a dumb nigger posting BBC threads on 4chan's /b/ board, realize that it's probably not worth the hastle of dealing with the size of your neckbeard and chins, and they just hard wipe your phone back to factory, and send it back to you, claiming it's a replacement phone when it's the same one minus the shit you put on it to fuck it up to begin with.
>>704908833 Op here: you only have to pay for it if your device falls out of warranty, mainly physical or liquid damage will cause a charge but if they find out that it was just user error they wjll wipe the phone and give it to someone else as a refurbished phone under the same program and YOU wouldnt be charged. Maybe next yime you should listen to what the person is telling you on the phone when they read tbe t&cs of the warranty replacement program
>>704909024 Next time we're out tell them to swap your port. If you're CODSLAM tell them to put you in a different bank, if you're RTDSLAM (which is my guess) tell them to put you on a different card and to check the air filters on the VRAD. Write it down or print it out or something and hand it to them when they show up.
>>704909460 Op here: Lol im telling you what your doing, stop acting like your right, i deal with this shit on a daily basis and talk to rednecks like you all the time that dont understand anything even when its spelt out right in front of you.
>>704909698 OP here: If the device is out of warranty we referr to the manufacturer as they may have other options to replace a device. If the person has insurance then we will help the customer set up a claim with asurion
>>704909900 No. We can see within 3 hour increments how much data is used and which device on an account is using it, but we cannot see where the data is going to or coming from. It's completely possible that there's a system set up somewhere that monitors that (in case the government gets all edward snowden-y) and wants to track shit, but no sales or tech rep can see that.
>>704897687 Why do you assholes think you're so fucking smart? I called the other day about a bug where 18000 spam messages couldn't be deleted. I scoured every orifice of the Internet and found nothing other than rooting the Phone which isn't an option. I obviously had to factory reset and I didn't want to. I back upped all my data and the cunt I spoke to had the nerve to tell me that my SD card should work without formatting it and all my apps data will be restored.
All my apps data weren't fully restored. My fucking SD card also got corrupted.
Had I just done my own research I would have avoided the whole fuck up.
My question to you is why the fuck is AT&T hiring morons for fucking tech support?
>>704910025 Op here: thats right, we dont know waht your doing to use the bandwidth we just know how much your using, also we messaure it per packet that the tower sends your phone weither you receive it or not, thats why your phone will prob show a different amount of data usage compared to what you see on our website (small difference) Your phone measures data packets it receives and displays it to you in kb,mb or gb We measure it no matter if you receive it or not as we cant tell if you infact received it
add $100 to each of those for the corresponding 7 Plus model. You either get a 24 or 30 month plan, depending on if you want to upgrade yearly or every 2 years. Also, you have to pay sales tax on the MSRP up-front, and a 30% down payment if your credit is shit, like this nigger >>704906314 right here.
>>704910302 Really? You not using a fucking spam filter is someone else's fault? How the fuck did you let 18000 messages build up before you took action? FFS, just turn off your phone, put it back in the box, write a note that says "I'm too stupid to own this" on it and send it back. If you bought a car, left the window down and 18000 stray cats moved into it is it Chevy's fault? Just fuck off.
>>704910302 Op here: that would suck balls, tbh your question is totally valid, you would be surprised how many people get hired off the street, go through 4 weeks training then stuck on yhe phone still not knowing shit. The turn over rate in the call center is very high so they hire basically anyone that applys so they can keep up with the call volumes
AT&T sales here. I back OP. Customers are fucking stupid. They don't understand that we are a services company, not a phone company; we provide the service and sell the phone as a convenience (that's why you need to buy the phone full price now on Next). We should not even be providing tech support on why the phone is fucked up. It's always our fault when their $100 smartphone stops working... This is why asians that come over looking to buy a sim card are my favorite customers. They understand that the phone is not our problem.
>>704911178 Op here: Im more than confident we will loose the at&t contract where i work, the company i work for is shady and is slowly doing it for all the fompanies it does support for, theres nothing we xan do because they pay them like 3 bucks an hour to do our jobs
>>704910933 I'm going to apply to at&t op. The cut I spoke to is named Jennifer and was all fucking hype about how much I knew about androids. She was so fucking shocked. I was pretty freaked out though. She made it seem like tech savvy people are a minority.
I kind of like call centers though.
If anyone lives on the East Coast I used to work for Wawa's call center. Did every single department and I quit because I hated working with a bunch of wawa nutjob quack fedoratards
>>704912092 Op here: same here, everytime we have contingencgy we still gotta take calls and explain to people how tools are down and cant do anything, most people are understanding but you always get thay one douche that just wont believe you or ignores you and just gives you their number to pull up their account lol
>>704911964 consider how shit att pays and you will see why qualified techs are few and far between. I made t2 two weeks after i started on the uverse project. Just always keep the idea in the back of your head that your job will be lost after about 2 years when they outsource the contract to accenture. >att projects i worked all outsourced
>>704912551 I made 23 on support + and 21 for uverse but I was pretty much always tier 2 I think our start on uverse was 18 but i took the contract through adecco and they paid a bit more than average if you had your certs
>>704912635 >>704912635 HOW ABOUT fuck your house instead? people bitching about cell phone signals not getting through their radiant barrier roof or in a metal fucking box. AT&T doesn't put up towers to penetrate fucking buildings asshat.
>>704897687 hi i do the same but for comcast and i was actually thinking of making one of these threads, everyone i talk to seems to want to change to your company, do you ever hear "fix my shit or i get comcast"?
>>704913646 Op here: haha yes or tmobile, verizon etc. The other telecom company i worked for was the same thing, i realizsd people just say that to either get what they want or they go company to company to get the intro deals
>>704913946 Op here: no problem, hopefully you can get one for free but please dont demand it for free, just ask if you can get a deal on one if possible. When agent goes to orser it, it will tell them you can get it for free during thay process. I always give ot for free if it says person is eligible
>>704913913 I'm trying to help you for the next time. Texts are emails. You can access them through the same system to clear unwanted ones from your phone. It is also a way to add specific messagers to your spam filter to prevent exactly what happened to you. Google sms-email, I'm done being insulted.
>>704916301 except he hasn't accessed or recited any SPI. He's recited information available through t&t resources and the at&t website, but nothing pertaining to any individual customer's account that could remotely be used to single out ant identify any individual customer.
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