hey /wsr/ how are you. i have a computer problem that developed

>>26558
Can you confirm that the flash disks mount correctly in another computer now?

Lets get a screenshot of your device manager, seems like your USB controller is acting up.

Also this
>>26567

>>26558
Also give us the model number of the laptop. You just said "HP elitebook laptop". We need the model number in order to find drivers for you.

>>26558
>check bios version to see if an update is available
>install windows updates
>try plugging USB flash drives in different USB ports

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>>26567
3 usb flash devices tested, confirmed to work correctly on OP's win 7 desktop

>>26575
pic related

>>26578
HP Elitebook 8460p

>>26593
-will check bios shortly
-latest windows updates have now been installed excluding KB 3080351 and which is the "upgrade to windows 10" spam and KB 2876229 which is some skype update
-have now tried different ddevices in different ports

logitech USB mouse has begun to behave strangely. device has mysteriously mounted and unmounted several times over the past hour without my intervention.

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>>26629
correction: i have excluded KB3035583 from the updates not KB3080351.

also kittys.

>>26629
With the USBs plugged in, right click on them in the Device Manager and select Uninstall Drivers.
Wait a moment and see if it automatically reinstalls the USB drivers for that flash drive.
If it fails again, then we may need to look up online through the manufacture to see if they have some drivers or software we can install.

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>>26641
devices have now been uninstalled. results:
the PNY flash drive attempted to reinstall and did not succeed. the SanDisk flash drive never attempted to reinstall. reseating the drive in its USB port triggered an attempt to reinstall drivers and did not succeed.

OP will now venture to the manufacturer website in pursuit of drivers

>>26650
OP, download all drivers related to USB storage/hubs.

- http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056901&swItemId=ob_108572_1&swEnvOid=4058

>>26650
Also check the optional updates section of Windows Update for potential driver updates

>>26650
Go ahead and update your BIOS/UEFI while you're at it.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056901&swItemId=ob_152511_1&swEnvOid=4058

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>>26654
it's really great of you to help by sending that link. i'm really grateful. the flash drive manufacturers don't supply drivers as it seems they depend on the OS for that.

>>26655
thank you, i installed all the recommended and optional updates except for the ones previously noted here
>>26629
and here
>>26635

>>26656
i will do that

>>26659
Try and restart your computer in safe mode and see if the usb works then.

>>26659
Hey anon. I don't know if you're still here, but I found some more things for you to try out.

Check out these troubleshooting instructions: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00820529

Specifically the section titled "Remove the USB Host Controller".

>>26659
Whoops, I sent you a link to a Windows Vista version. >>26704

Disregard that post and instead check out this article: http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5154823&docId=emr_na-c01893385&docLocale=en_US

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hey y'all im back

>>26654
i have uninstalled/reinstalled the renesas drivers linked here. no change.

>>26656
i have updated the bios which was badly out of date. no change.

>>26661
restarting in safe mode did not affect the usb issue

>>26707
lots of tips here kept me busy for a while, thank you for that. ultimately no change tho.

>>27207
Can you boot up your computer from a live linux usb/cd and try and mount the usb drive from there?

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>>27264
absolutely. i think i still have an ubuntu cd around here somewhere. brb

>>27264
hello again from a linux liveCD. OP confirms the 3 previously unrecognized usb flash drives are now working correctly on the same laptop running Slacko Puppy 5.7.0. i guess that means it's not a hardware issue??? not really sure how to proceed but can't escape feelings of great success

>>27325
Be aware that USB 1 and USB 2, despite using the same physical ports and same controller chip, are driven by two completely different I/O devices.

If your USB2 driver is busted and your USB1 driver is fine, that means that low-speed devices like mice will work fine in every port, and high speed devices like flash drives will be busted in every port.

>>27329
i see thank you.
in that case i will say that at the time of this writing i have successfully mounted and accessed files on a usb drive on all of this laptop's 3 available usb ports. furthermore i have also used a usb mouse successfully in each port

>>27333
But the flash drives still don't work with windows right?

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>>27358
yeah that's right, i just rebooted into windows again and no they don't work, same old problem

>>27364
Did you try and uninstall/reinstall the usb host controller driver as mentioned in the article: >>26707

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>>27365
yes but it was a rush job. at step 10 after the "USB devices are detected by Windows but are not working properly" heading, i stopped due to reasons. i have to leave again now due to reasons, but i'll be back in about an hour to follow up

thank you so, so much for spending your time on me. it's a kindness, and i idon't deserve it. thank you

>>27373
We have narrowed down the issue to be a driver related issue in Windows.

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>>27393
i'm back!
so i followed the tips posted here
>>27365
mush more carefully. several restarts and probings and such. still the same problem tho.

im about to restart again after reinstalling and uninstallling the renesas usb driver download linked here
>>26654
after boot i plan to install it again

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>>27997
immediately before writing the following section about rebooting, i examined the laptop's physical usb ports. on the left is a pair with the usb symbol etched on the chassis. on the right is a single port with a usb symbol and a tiny lightning bolt symbol. i suppose this indicates a powered, or more highly powered port??

after reboot, without installing the renesas usb driver:
-usb mouse works in the right-hand "lightning bolt" port, does not work when plugged into the two others on the left side
-usb flash drive no longer causes the system to produce a tone when plugged in to either of the two left hand ports
-said flash drive produces a tone when plugged into the right hand "lightning bolt" port, however the system does not autoplay and does not engage the "installing drvice driver software" bubble

after installing the renesas driver ("device driver software installed successfully"):
-left the usb mouse unplugged
-inserted a flash drive in all 3 ports, which produced a tone but no automatic driver installation, no autoplay and nothing in My Computer
-plugged in the usb mouse, functioned correctly in all 3 ports

so i'm going to restart and try again

>>28016
Are you willing to try and refresh windows 10. Refreshing involves reinstalling windows but keeping all your files and programs.

http://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html

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>>28063
i think i'll try a win7 reinstall first

why is this picture in the kittys folder

>>28086
Whoops, I forgot that you had windows 7. Yeah, you don't need to reinstall windows 10 then heh.

Let's check the integrity of your system files.

Open up a terminal and run "sfc /scannow"
Let me know what this returns

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>>28086
Try and plug the flash drive and the mouse in and let me know what shows up in the device manager section that is in the picture.

>>28474
Let me know the devices that show up in the "attached devices section"

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>>28471
"verification 100% complete.
Windows Resource Protection did not find any integrity violations."

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>>28474
>>28475
attached is a screenshot of all usb hubs that have a "power" tab. oddly i cannot locate the mouse in any of the Device Manager devices under the "Universal Serial Bus Controllers" heading

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here is a kitty

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>>28499
silly me, it's probably the "USB composite device"

anyway just for the record the USB flash drive is plugged in. i pointed out the "unknown USB device" with an arrow because i suspect that is the flash drive

>>28499
It actually looks like your flash drive may have been detected. You have a device called "USB Mass Storage Device". Click on that and screenshot the properties window for that. Also try and uninstall and reinstall the driver for that too.

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>>28512
here is a screenshot of the "usb mass storage device" properties. i will now uninstall/reinstall

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>>28516
reinstalling failed. bubble from the system tray reads "device driver software was not successfully installed" which by clicking leads to attached pic

>>28518
Well, we are figuring more info out. Did it recognize the "PNY" drive like this before?

>>28499
Did you also try uninstalling the drivers for the Generic USB Hub and the USB Root Hub? If you do this, reboot after.

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>>28522
yes the system did recognize the PNY drive before. the drive appeared in Device Manager under the "Disk Drives" heading as posted here
>>26629

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>>28529
yesterday i uninstalled ALL usb devices under the "Universal Serial Bus Controllers" heading in device manager and rebooted. i shall do so again now.

>>28534
no need to do it again.

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>>28535
too late mate. i took this on boot just a moment ago before plugging in any usb devices

>>28534
Let's download more drivers
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_102185_1&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_99021_2&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_96363_2&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_107269_1&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_102185_1&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_92085_1&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_99021_2&swEnvOid=4059
http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056943&swItemId=ob_96363_2&swEnvOid=4059

>>28538
Try and connect your phone (if you have one) to your computer via usb and see if you can access files on it.

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As an amateur computer technician this thread is wonderful to keep up with. I have nothing to help you OP, but really hope you can solve this phantom USB issue!

>>28538
Do you still have your old ssd and is it still the way you left it? Does it still have windows on it?

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>>28540
thanks for linking those. went through and hit them all. in four separate instances i received the following message during install:
>the computer currently contains driver versions newer than the versions you are about to install. are you sure you want to overwrite the following drivers with the older versions?
to these i cancelled the installation after verifying that the version number on my machine was indeed later. all the others installed successfully and i have now rebooted.

>>28546
i plugged my smartphone into all of the 3 usb ports and in each one i was able to access the device and open files. interesting idea, very strange.

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>>28566
matter of fact i do. i plugged it into my desktop hoping to format it and use as a boot drive. i'm glad i didn't. gonna power that bitch down now

>>28556
thanks mate it's a gad dang ghost in the machine i tell you what. i can't believe how responsive and polite everyone is

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>>28580
We are going to use your old ssd to grab working drivers.

Put your old ssd back into your laptop and take your current one out. See if usb drives work there. If so, then find out what drivers windows is using and make a copy of them that we can access later. See the picture for an example of what you should do on your machine. Grab the files that your computer lists for both the usb drive and ALL the other usb related devices in the "Universal Serial Bus controllers". You probably also want to take screenshots of them as well for me to check out.

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>>28589
op here, posting from my old ssd. i have (STUPIDLY) carefully copied all the old, working drivers to a usb drive with screenshots of their Device Manager properties and locations. I was two seconds away from powering down and reinstalling the new SSD when i realized i can't use USB on the new SSD.

However i have here in my hand a USB > SSD dongle that i used to migrate all the old data to the new SSD. i expect that i can use this to copy the old, correctly functioning drivers over to replace the new, malfunctioning ones without replacing the SSD. am i correct in thinking this or am i missing something?

pic related, a pic of the USB > SSD thing i just took

>>28589
oh btw yes the usb drives work perfectly!! i can see light at the end of the tunnel thanks to this piece of shit right here. if this works i will kiss you full on the mouth

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>>28589
here is an accumulated screenshot of each item in Device Manager under the "universal serial bus controllers" heading

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>>28589
usb flash drive properties under Device Manager

>>28616
Fucking hell, just install Windows 10.

People are all "I don't see what's wrong with Windows 7, I'll stick with Windows 7".

What's wrong with Windows 7 is that is doesn't support USB3, so you need to install trainwreck drivers in the hope that they make your USB3 work, and then they break for no reason.

>>28619
I'm heading to bed anon but I'll be back tomorrow to help you out

>>28620
this

>>28620
Windows 10 spies on you

>>28606
I'm back.

Does your USB SATA adapter work when you boot from your new ssd?

When you upgraded to the new ssd, did you do a fresh install of windows 7?

>i expect that i can use this to copy the old, correctly functioning drivers over to replace the new, malfunctioning ones without replacing the SSD. am i correct in thinking this or am i missing something?
You can boot off your old ssd and use the usb sata adapter to copy the drivers to your new ssd or the other way around.

I've been seeing this OP cat for days now. It looks like that hand is about to get attacked. What happened after this pic was taken?

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>>28948
>>28620
op has does not have an opinion on windows 10 at this time and will refrain from updating at least until a decision has been reached

>>29242
yes the usb sata adapter works on the old SSD. No i did not do a fresh install upon switching SSDs.
i am about to go to work and will return in approx. 8 hours

>>29261
pic related

>>29290
When you come back, copy over the drivers from the old ssd to the new one. Put them in a folder somewhere, but don't try and install them yet.

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>>29302
keeping this alive until i'm sober

I love /wsr/ so much. I don't have anything to really contribute but I love seeing people helping people. Great board and great thread.

>>29969
Who knew anons could be so helpful

>>29664
I'm ready to help you whenever you're ready OP

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>>29664
op here i just got home from work. save me from myself

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>>30316
>>29302
>>29242
>>28647
>>28566
>>28546
>>28540
>>28535
>>28529
>>28522
>>28512
>>28475
>>28471
>>28063
>>27393
>>27365
>>27358
>>27329
>>27264
>>26707
>>26704
>>26661
>>26656
>>26655
>>26654
>>26641
>>26593
>>26578
>>26575
>>26567
op wants to know if this is all the same person.
i am legitimately prepared to have a pizza delivered to an address of your choosing

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>>30382
The majority of them are me. Except for
>>27329
>>26641
>>26593
>>26575

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>>30387
i don't care if it gets working tongiht or not, you deserve a pat on the back for all your help

if you are able, please goto sharklasers dotcom and you can get a temp free email. i'll share mine when i hear back from you about it

right now i'm gonna swap SSDs brb

>>30391
[email protected]

>>30393
loncwnbf sent

>>30395
I screwed up. heh. I can't reply to your message for some reason.

Let's try it again: [email protected]

I'll send you the email you just sent me as verification.

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>>30396
i love dicks

>>30397
same. Did you get my reply? Contact me at the non-temporary address I mentioned if needed.

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>>30404
reply received. thanks for feeling bad about not verifying yourself. if it makes you feel any better i'm fucking hammered andi feel bad about that. look at my fucking trip

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status update:
copied the necessary drivers to a folder on the new SSD. in the past i've had issues copying shit like DLLs directly into system32 so i'm just going to wait

>>30649
Yeah, don't copy them into system32. We are going to install them like normal drivers.

>>30649
Go ahead and see if you can mount your old ssd with your USB SATA adapter when booted from your new ssd

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>>30742
old SSD doesn't mount via USB when booted from new SSD. i still have the drivers in a folder on the new one though.

>>31031
Ok, let's start installing the drivers. Plug in a usb drive. Open device manager and find where the usb drive is showing up. Uninstall the current driver and manually install the old driver you grabbed from your old pc. If that doesn't work, continue uninstalling all the other usb related devices and installing the older drivers that you grabbed.

>>31485
so i just typed out a big long word thing and of course the fucking laptop crashed and ate it. i mean, obviously, that's what's supposed to happen. back tomorrow.