hey /wsr/ how are you. i have a computer problem that developed about 3 days ago and i thought it would be interesting to check in here.
>windows 7 pro, HP elitebook laptop, i5 2520m, 8gb memory, 256gb SSD
>i upgraded an older 128gb SSD on christmas day 11 days ago at the time of this writing. also used a brand new 16gb sandisk USB drive at around that time. no other new software or hardware since.
the problem is USB flash memory drives are not being recognized.
sandisk 16gb, PNY 32gb and HP 4gb all used to mount and operate correctly. as of about 3 days ago all these flash drives fail to appear in My Computer. A tone plays when i insert and remove the drive from the port.
googled the problem, restarted the computer, no change.
ran something called "windows troubleshooter" which did not detect any problems.
used device manager to uninstall drivers, re-inserting the usb drive summons the little bubble that says "installing new hardware" which is then replaced by a bubble that says "device driver software was not successfully installed"
opened disk management, plugged/unplugged drives in various usb ports, none of them appeared there.
tested other USB devices in various ports, logitech usb mouse works just fine, usb keyboard works fine, usb fan works fine, usb microphone works fine.
SD card reader also works fine, not sure if that's relevant.
TL;DR that's where i'm at now. USB flash drives still don't "mount", and don't appear in My Computer or Disk Management. Reinstalling drivers fails with the message "device driver software was not successfully installed"
so please remote into my system and tell me about how many spywares and viruses i have.
3 usb flash devices tested, confirmed to work correctly on OP's win 7 desktop
HP Elitebook 8460p
-will check bios shortly
-latest windows updates have now been installed excluding KB 3080351 and which is the "upgrade to windows 10" spam and KB 2876229 which is some skype update
-have now tried different ddevices in different ports
logitech USB mouse has begun to behave strangely. device has mysteriously mounted and unmounted several times over the past hour without my intervention.
correction: i have excluded KB3035583 from the updates not KB3080351.
With the USBs plugged in, right click on them in the Device Manager and select Uninstall Drivers.
Wait a moment and see if it automatically reinstalls the USB drivers for that flash drive.
If it fails again, then we may need to look up online through the manufacture to see if they have some drivers or software we can install.
devices have now been uninstalled. results:
the PNY flash drive attempted to reinstall and did not succeed. the SanDisk flash drive never attempted to reinstall. reseating the drive in its USB port triggered an attempt to reinstall drivers and did not succeed.
OP will now venture to the manufacturer website in pursuit of drivers
it's really great of you to help by sending that link. i'm really grateful. the flash drive manufacturers don't supply drivers as it seems they depend on the OS for that.
thank you, i installed all the recommended and optional updates except for the ones previously noted here
i will do that
Hey anon. I don't know if you're still here, but I found some more things for you to try out.
Check out these troubleshooting instructions: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00820529
Specifically the section titled "Remove the USB Host Controller".
hey y'all im back
i have uninstalled/reinstalled the renesas drivers linked here. no change.
i have updated the bios which was badly out of date. no change.
restarting in safe mode did not affect the usb issue
lots of tips here kept me busy for a while, thank you for that. ultimately no change tho.
absolutely. i think i still have an ubuntu cd around here somewhere. brb
hello again from a linux liveCD. OP confirms the 3 previously unrecognized usb flash drives are now working correctly on the same laptop running Slacko Puppy 5.7.0. i guess that means it's not a hardware issue??? not really sure how to proceed but can't escape feelings of great success
Be aware that USB 1 and USB 2, despite using the same physical ports and same controller chip, are driven by two completely different I/O devices.
If your USB2 driver is busted and your USB1 driver is fine, that means that low-speed devices like mice will work fine in every port, and high speed devices like flash drives will be busted in every port.
i see thank you.
in that case i will say that at the time of this writing i have successfully mounted and accessed files on a usb drive on all of this laptop's 3 available usb ports. furthermore i have also used a usb mouse successfully in each port
yeah that's right, i just rebooted into windows again and no they don't work, same old problem
yes but it was a rush job. at step 10 after the "USB devices are detected by Windows but are not working properly" heading, i stopped due to reasons. i have to leave again now due to reasons, but i'll be back in about an hour to follow up
thank you so, so much for spending your time on me. it's a kindness, and i idon't deserve it. thank you
immediately before writing the following section about rebooting, i examined the laptop's physical usb ports. on the left is a pair with the usb symbol etched on the chassis. on the right is a single port with a usb symbol and a tiny lightning bolt symbol. i suppose this indicates a powered, or more highly powered port??
after reboot, without installing the renesas usb driver:
-usb mouse works in the right-hand "lightning bolt" port, does not work when plugged into the two others on the left side
-usb flash drive no longer causes the system to produce a tone when plugged in to either of the two left hand ports
-said flash drive produces a tone when plugged into the right hand "lightning bolt" port, however the system does not autoplay and does not engage the "installing drvice driver software" bubble
after installing the renesas driver ("device driver software installed successfully"):
-left the usb mouse unplugged
-inserted a flash drive in all 3 ports, which produced a tone but no automatic driver installation, no autoplay and nothing in My Computer
-plugged in the usb mouse, functioned correctly in all 3 ports
so i'm going to restart and try again
Are you willing to try and refresh windows 10. Refreshing involves reinstalling windows but keeping all your files and programs.
i think i'll try a win7 reinstall first
why is this picture in the kittys folder
Whoops, I forgot that you had windows 7. Yeah, you don't need to reinstall windows 10 then heh.
Let's check the integrity of your system files.
Open up a terminal and run "sfc /scannow"
Let me know what this returns
Try and plug the flash drive and the mouse in and let me know what shows up in the device manager section that is in the picture.
"verification 100% complete.
Windows Resource Protection did not find any integrity violations."
silly me, it's probably the "USB composite device"
anyway just for the record the USB flash drive is plugged in. i pointed out the "unknown USB device" with an arrow because i suspect that is the flash drive
It actually looks like your flash drive may have been detected. You have a device called "USB Mass Storage Device". Click on that and screenshot the properties window for that. Also try and uninstall and reinstall the driver for that too.
here is a screenshot of the "usb mass storage device" properties. i will now uninstall/reinstall
reinstalling failed. bubble from the system tray reads "device driver software was not successfully installed" which by clicking leads to attached pic
yesterday i uninstalled ALL usb devices under the "Universal Serial Bus Controllers" heading in device manager and rebooted. i shall do so again now.
too late mate. i took this on boot just a moment ago before plugging in any usb devices
Let's download more drivers
As an amateur computer technician this thread is wonderful to keep up with. I have nothing to help you OP, but really hope you can solve this phantom USB issue!
thanks for linking those. went through and hit them all. in four separate instances i received the following message during install:
>the computer currently contains driver versions newer than the versions you are about to install. are you sure you want to overwrite the following drivers with the older versions?
to these i cancelled the installation after verifying that the version number on my machine was indeed later. all the others installed successfully and i have now rebooted.
i plugged my smartphone into all of the 3 usb ports and in each one i was able to access the device and open files. interesting idea, very strange.
We are going to use your old ssd to grab working drivers.
Put your old ssd back into your laptop and take your current one out. See if usb drives work there. If so, then find out what drivers windows is using and make a copy of them that we can access later. See the picture for an example of what you should do on your machine. Grab the files that your computer lists for both the usb drive and ALL the other usb related devices in the "Universal Serial Bus controllers". You probably also want to take screenshots of them as well for me to check out.
op here, posting from my old ssd. i have (STUPIDLY) carefully copied all the old, working drivers to a usb drive with screenshots of their Device Manager properties and locations. I was two seconds away from powering down and reinstalling the new SSD when i realized i can't use USB on the new SSD.
However i have here in my hand a USB > SSD dongle that i used to migrate all the old data to the new SSD. i expect that i can use this to copy the old, correctly functioning drivers over to replace the new, malfunctioning ones without replacing the SSD. am i correct in thinking this or am i missing something?
pic related, a pic of the USB > SSD thing i just took
here is an accumulated screenshot of each item in Device Manager under the "universal serial bus controllers" heading
usb flash drive properties under Device Manager
Fucking hell, just install Windows 10.
People are all "I don't see what's wrong with Windows 7, I'll stick with Windows 7".
What's wrong with Windows 7 is that is doesn't support USB3, so you need to install trainwreck drivers in the hope that they make your USB3 work, and then they break for no reason.
Does your USB SATA adapter work when you boot from your new ssd?
When you upgraded to the new ssd, did you do a fresh install of windows 7?
>i expect that i can use this to copy the old, correctly functioning drivers over to replace the new, malfunctioning ones without replacing the SSD. am i correct in thinking this or am i missing something?
You can boot off your old ssd and use the usb sata adapter to copy the drivers to your new ssd or the other way around.
op has does not have an opinion on windows 10 at this time and will refrain from updating at least until a decision has been reached
yes the usb sata adapter works on the old SSD. No i did not do a fresh install upon switching SSDs.
i am about to go to work and will return in approx. 8 hours
op here i just got home from work. save me from myself
op wants to know if this is all the same person.
i am legitimately prepared to have a pizza delivered to an address of your choosing
i don't care if it gets working tongiht or not, you deserve a pat on the back for all your help
if you are able, please goto sharklasers dotcom and you can get a temp free email. i'll share mine when i hear back from you about it
right now i'm gonna swap SSDs brb
reply received. thanks for feeling bad about not verifying yourself. if it makes you feel any better i'm fucking hammered andi feel bad about that. look at my fucking trip
copied the necessary drivers to a folder on the new SSD. in the past i've had issues copying shit like DLLs directly into system32 so i'm just going to wait
old SSD doesn't mount via USB when booted from new SSD. i still have the drivers in a folder on the new one though.
Ok, let's start installing the drivers. Plug in a usb drive. Open device manager and find where the usb drive is showing up. Uninstall the current driver and manually install the old driver you grabbed from your old pc. If that doesn't work, continue uninstalling all the other usb related devices and installing the older drivers that you grabbed.