>>323283269 In my case: hardware failure. It took 2 RMAs to get a dreamcast that didn't destroy itself.
The model for consoles (and I have no idea if it's still true today) was to sell the console at a loss to reach more customers and assume people would purchase games and peripherals to bring you into the green.
In my case they couldn't pull a sale until I could actually play the console more than a few days. Maybe the library wasn't as strong as I remember it though.
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