Yo /biz/, I got a legal/credit card issue I was hoping for some help on.
I recently purchased tickets to a concert from a third party ticket broker (scalpers) because they concert i wanted to attend was sold out in 2 minutes.
I purchased the tickets at what the merchant informed me was 209$ total (double the price of the original tickets) over the phone, using my credit card and billing information.
Later that day, the concert opened up thousands of new tickets because they had moved to a new venue, (tons of available tickets at original price)
I got my credit card bill and my bill was at a whopping 299$ (3 times the original ticket price) because the merchant A) either lied about the price of the tickets or B)she did not warn me over the phone about Canadian to American exchange rate. (the 209 was American dollars, but she clearly knew i was a canadian citizen for multiple reasons and chose not to warn me)
I wanna know what are my options legally as to not having to pay money for these tickets (issuing a call back) as the merchant has a no return policy. I have not received a confirmation email telling me that my tickets have been shipped (they said it would take a day max, and it has been 4 days)
>Bought third party tickets for double price
>OG tickets went back on sale
>Got credit card bill
>Was triple price, not double, because merchant didn't inform me of exchange rate
>Was done over the phone, no physical transaction
>merchant has no return policy
Call the bank that issues your credit card and say you want to dispute the transaction because they're over billing you and you never agreed to the amount.
That's what credit cards are for. To tell shady merchants to go fuck themselves.
I work at a CC company.
You should call your credit card company, ask them to conference them on the line and usually they'll refund it because there's a big scary bank on your side.
Also, if it comes down to some pissy shithead caring too much about refunding your money...ask to speak with a manager/supervisor. The manager won't want to hear much shit because they're busy pretending to work as is and usually they'll throw whatever you're asking for just to shut ya ass up.
I read the sites terms, and in (pricing) it clearly states that it is in American (U.S) dollars. But this purchase was done over the phone, and it was not made clear by the merchant (she clearly knew I was Canadian) that the price would adjust according to my economy.
Honestly, what is my course of action? Call the ticket site and explain the situation, or call my credit card company right away?
Ill call them first thing in the morning. Thanks for help guys, can't help but feeling salty over this stupid transaction, I went from being okay with paying double for the tickets, to paying TRIPLE.
I'll bathe in bleach if my Bank/Credit card company doesn't clutch for me.
They will... everyone you get on a phone is graded based on meeting customer need, satisfaction, rapport, etc.
Just say you weren't aware of the exchange and are having problems getting them to refund it on your own.
Haha, of course. It would have to disclosed by the credit card holder that conferencing the 3rd party is alright. Once that's done, free reign. And really, what I'm saying is the bank will be on the line just as back up, the person making the transaction will do 90% of the talking. The bank rep won't discuss anything else but the transaction that's being disputed.
So you're telling me that i'm not in a hole/screwed
1) no refund policy
2) the fact that i was not fully aware of what i was paying because I didn't realize 100% that the price agreed over the phone was not Canadian
Many people are telling me that i'll probably get my money back, but i can't help like feel im going to get squashed tomorrow because of the ticket site's terms. I wish they could just keep their damn tickets and refund me my money. They haven't even shipped yet.
Well. Called the merchant, told me to fuck off.
Called the credit card company, told me they couldn't do anything because i didn't read the terms and conditions of something that is non refundable.