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>>570481552 No calls just doing followups all day. Or people that only had to do password resets all day.
>>570481523 One refund per year no questions asked. Buy a game on Xbox one and beat it but it was still shit? if you havnt gotten a refund in a year you get this one regardless of situation or reasoning.
>>570482203 No microshaft has policies against that now. If you say your xbox is broken we have to recommend advanced exchange and they ship one to you and put a hold on a credit card for the amount that the xbox is worth. or you have to ship the "broken" xbox back and then they send you a "manufacturer certified" xbox. So either way they get their money or break even.
>>570482394 Yes we tell them that. the only thing is the second time the refund has to be a legitimate refund that falls within policy and if its anywhere near outside policy we cant refund anything.
>>570482763 Yeah full access to anyones account and information. If i wanted to do that i could but id immediately lose my job unless i made all those actions from under another persons Partner account.
>>570482769 Not entirely sure. The changing of email process is a shitty one and every time i get a call for that i immediately have to get info and escalate it to a Tier 3 representative its gay.
>>570482904 You can try saying you are dis satisfied with the service and if you have been a microsoft customer and gold subscriber for an excess of 2 years we can do whats called a make good and give you either 2 months max of free live or give you up to 75% discount.
>>570483062 Work in a call center. 40 hours a week mon-friday weekends off 11 an hour they will fire you for pretty much anything during your 90 day probationary period so yes and no.
>>570483263 you didnt you had your shit on auto renewal i would guess so you paid for it and didnt realize it. Kappa
>>570481396 XBOX customer support as a whole are extremely retarded. I've lost count at the amount of times I have tricked you fuckers into giviving me LIVE for free. I remember once I got 2 copies of Halo 3 for free after I called in and said the disc was scratched.
>>570483523 Hes asking money wise limit. im pretty sure that the most we can give refunds for are games and 1 year of live. We dont do full refunds on xbox's purchased through xbox.com you can only send it in for repair only time you can get a full refund is through the retailer you bought it from eg:bestbuy or some shit.
>>570483983 Did you play all 4 of those years sunny? im calling bullshit unless your account was locked before the subscription ended and then unlocked and an auto subscription was issued by a tech.
>>570483992 Its not nessicarily that you've tricked them because ive had this shit happen to me someone calls about a disc not working and im behind my screen like niggerwhatareyoudoing.jpg and i just have to ask a supervisor if i should drop or give in to the faggots demands. Most of the time we just do it you arent tricking anyone faggot.
>>570484231 Ahh i remember hearing about a few of those and seeing an article about it in my tools. The system renewed the subscription because the card registered as credit, so it was getting charged and nothing was coming out but it was registering as it was. Someone higher up probably looked at it and was like holyshitsnacks.png stopped the system from renewing again and just let the subscription run out.
>>570483992 also if you were to try that shit with me most of the time if i feel like the person is purposly being a nigger ill start talking and mid sentence the call will "drop"
>>570485273 90% of the time its a decent customer that has a legit question or issue i can easily resolve. there are shitters that call in and most of the time we dont help them to the extent they want because all they want is either a refund for no reason or free shit. For instance, theres a kid that keeps buying games on the xbox 1 and plays through the entire campaign gets mad because he didnt like the ending and asks for his money back. the first time we did and he hasnt gotten money back since. he has a whopping 22 service requests open and whenever he calls hes flagged so we are permitted to drop the call whenever.
>>570485514 We dont call anyone nigger not our job thats someone or something else posing as xbox support if they say they are. report it to microsoft there problem solved.
>>570485875 Yeah its not all that great. but i do the hardware split 2 out of the 5 days i work so i deal with shitters for 3 days and morons for 2. i like my job though honestly. i enjoy it, its what you make of it and how you go about treating every customer.
>>570481396 Why the fuck is it impossible to get my account recovered? The email address I used to sign up in 2006 is dead and I don't have access to it. I offered to provide my address and billing info and they wouldn't do it. Bunch of cunts.
>>570486145 Yeah I know. But it's the principal of the thing. You do an incredibly mundane thing. What questions could you possibly answer about Microsoft, or Xbox specifically that anyone would want to know. Why not just TELL us stuff if you actually know something of value?
>>570484735 Bullshit. You niggers aren't even trained properly. All I had to say was "I'm leaving and getting a PS3" and you'd roll over.
As for the free LIVE, there was some bullshit where you'd get a month free if you signed up with a credit card but there wasn't any smallprint - I believe they have changed it recently to include the small print on the deal. So all I'd do was get a month free and they phone them when they declined my card.
Anyone can do your job. You're just a glorified phone monkey.
>>570481396 I bought mw3 like a year ago through market place on my old xbox. I still own the xbox but it doesnt play discs so I use the newer one. My disc version of MW3 broke so I went back to play it on my older xbox since Id bought it before. I no longer have it. Can you let me knownif its worth calling for?
>>570486423 How's it feel to know a shit tier company like Microsoft has outdone your once great empire in the last three console generations and socially in terms of cultural impact of their software?
Fuck off and let the phone jockey feel important for a while.
>>570486225 You need to do the ACSR form and put the billing info in there. You can also call and state that and tell them you would have to have the issue escalated to a tier 3 representative to get the email on the account changed. >account.live.com >cant access my account >forgot password >dont have either of these fill out da form.
>>570486376 Because theres really nothing of value im just bored and decided to answer niggers questions so they dont call in :^)
>>570486594 Lol you act like were supposed to care. My response to that would be "Sorry you're dis-satisfied with the service is there anything i can do to help?" hoping you fucking say no then get off that phone call. I have no obligation to retain customers and i dont.
>>570486651 If the xbox still has the game licence on it yeah they can guide you through how to get it back IF and only IF you havnt made another XBL account and the previous one went inactive.
>>570486880 You have auto renewal on go turn it off faggot >commerce.microsoft.com
>>570487754 >cultural impact Uh, actually from the numbers I just gave I'd say nintendo has a bigger cultural impact, by about 20 million people. Also, what part of I WORKed there don't you get. I don't support nintendo or even like nintendo.
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